Miami Retail Manager

“Taking something that has a lot of life, something that someone looked at as worthless in a sense, and then making it into something that is precious and beautiful to someone, that they want to keep forever. That was something that I always liked,”

 ~Josué Thomas Artist | Founder

GALLERY DEPT. is not just another fashion clothing brand; it is a lifestyle, a vision. We strive to re-purpose and re-imagine something authentic and new with each design and garment. Our goal is to create compelling products without sacrificing quality or artistic integrity for all. The Gallery Dept. is currently looking for others who share this value to join our team of collaborators, creatives, and innovators. 

Job Summary:

Gallery Dept. is seeking an experienced, customer service-oriented Miami Retail Manager to oversee daily operations at our retail store in the heart of Miami, Florida. The primary responsibilities for this role are store profitability, sales, customer experience, and leading/supervising/coaching all retail sales associates. The successful candidate will be a strong, energetic leader with excellent communication skills and be well organized. The right leader will engage employees through motivation while leading by example. Reporting to the member of the executive team responsible for revenue, this role will collaborate on setting revenue goals and implementing retail store strategies. The candidate will have a strong understanding of the fashion/art world, the community, and the high-end industry clients we cater to.

Duties/Responsibilities:

• Ability to deliver extraordinary client experiences
• Maintain a strong and positive relationship with clients
• Be accountable for store sales, services, and client experience initiatives
• Create a positive work environment where the team can excel
• Train, and oversee sales/inventory team
• Oversee store floor experience
• Lead by example by being punctual, following company dress code and proper etiquette
• Oversee the organization of the store – inventory, supplies
• Oversee the organization of the back stockroom daily
• Oversee the cleanliness of the store throughout the day and communicate/delegate needs within the team
• Lead weekly staff meetings to ensure all associates stay informed
• Work in partnership with LA Management team to ensure smooth retail operations
• Manage store budgets and maintain financial records
• Report weekly to the member of the executive team responsible for revenue with financial records and team updates
• Oversee stock levels and order new items when required, or overstocked, communicating needs with the member of the executive team responsible for revenue
• Address customer complaints and issues in a professional manner
• Handle staff conflicts, complaints, and issues in a professional manner and inform the member of the executive team responsible for revenue
• Basic product, packing presentation and handling skills of purchased clothing
• Efficient and accurate scanning of product
• Knowledge of the most frequent PLU’s
• Accurately enter tenders at POS
• Process sales transactions through POS/Shopify system
• Ensure compliance with store health and safety regulations

Requirements Skills / Abilities:

• Excellent interpersonal skills, with the ability to communicate effectively and listen
• Positive “Can Do” attitude
• Excellent organizational skills
• Consistently demonstrate excellent leadership and coaching skills
• Customer first and service-oriented attitude
• Capability to thrive in a fast-paced and oftentimes high-pressure environment
• Excellent negotiation and conflict resolution skills
• Excellent attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong problem-solving skills
• Ability to prioritize tasks and delegate when appropriate
• Ability to act with integrity, professionalism, and confidentiality
• Experience managing direct report employees
• Competent with Microsoft Office Suite / Shopify/ Handling Cash
• Must sign an NDA

Education and Experience:

• High School diploma or bachelor’s degree in marketing, business administration, or relevant field experience
• Three years experience in a similar role
• Willingness to learn and tackle new challenges
• Excellent leadership skills

Job Type:

• Full Time
• Benefits
• PTO
• Compensation: $100,000 - $115,000 annually bonus eligible