What are the responsibilities and job description for the Subaru New Car Specialist position at Gallatin Motor Company LLC?
Description
The primary responsibilities of the Subaru Star Delivery Specialist include assisting consumer and retailer teammates in understanding the Subaru technology available.
· Assist the Subaru Sales department with customer technology questions and concerns prior to purchase
· Setting a realistic expectation of the length of the delivery process and offering the availability of the Lover-Encore.
· Assist consumers in personalizing their Subaru vehicle technology settings.
· Perform a detailed delivery to the consumer including a through explanation of the proper operation of the Subaru vehicle features and all documentation and resources available to them.
· Explain and enroll customers in Subaru STARLINK services.
· Schedule the first Service appointment
· Perform Love-Encore deliveries with customers to address and solve lingering functionality questions subsequent to purchase to ensure customer satisfaction.
· Update the retailer customer contact points with current Point of Purchase material
· Utilize and maintain resources at the retailer to assist in technology questions and concerns on the service drive.
· Deliver an exceptional Subaru experience in all customer interactions.
· Become an expert in product knowledge of all models.
· Strive for a perfect delivery to all customers, including but not limited to: a service walk, a clean vehicle, a full tank of gas and ensuring that each customer understands their vehicle technology.
· Obtain basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, specifications, and other variations of the manufacturer’s products.
· Demonstrate polished communication skills with customers, including the ability to present the dealership’s products and to pinpoint customers’ needs by interviewing and questioning.
· Become brand certified within six(6) months of hire date and maintain certification annually.
· Work systematically not only in the sales process but also in the process of handing the many administrative requirements of the position, such as paperwork, reports, and logging every customer.
· Preparing and inspecting vehicles prior to delivery.
· Daily texting and documentation of day prior service customers regarding their experience and Customer Satisfaction
Requirements
Education and Experience:
· High School Diploma or Equivalent.
Salary : $16 - $22