What are the responsibilities and job description for the Customer Operations Coordinator - Kansas City position at Gallagher North America?
About eShepherd | Join the revolution in livestock management.
eShepherd is Gallagher’s boldest venture yet - a tech-forward agritech start-up backed by 85 years of global innovation. We’re office-first, progress-over-perfection, and unapologetically hands-on. Our team builds world-first virtual fencing tech that’s reshaping agriculture for good. If you thrive on innovation, get things done, and want to be part of a global brand with startup energy, we want to hear from you.
Introducing: eShepherd™ Virtual Fencing
The Product
At Gallagher, we don’t just imagine the future - we build it.
eShepherd™ is our breakthrough virtual fencing technology, enabling farmers to monitor, move, and manage cattle from anywhere.
Using GPS-enabled neckbands, powered by solar, farmers can create digital fence lines from their phone, transforming how land is used, reducing labour, and improving both environmental and animal welfare outcomes.
This is innovation with real-world impact - on pasture health, productivity, and profitability.
Help create an exceptional customer experience by coordinating orders, logistics and operations for Gallagher's growing eShepherd business.
eShepherd is Gallagher’s virtual fencing technology for cattle, combining solar-powered neckbands, software, data and on-farm support to help producers manage livestock remotely and operate with greater flexibility, precision and control.
About the role
We're looking for a Customer Operations Coordinator to support our customers and internal teams by coordinating order fulfilment, stock management, and logistics within USA. You'll play a key role in delivering a seamless customer experience, ensuring orders move efficiently from placement through to dispatch, delivery and customer activation.
This is a varied, hands-on role where you’ll work closely with our Sales, Customer Success, Technical Support and Operations teams, as well as warehousing and freight partners. You’ll keep orders moving, proactively resolve issues and help us improve the systems and processes that support our continued growth.
What you’ll do
Coordinate customer orders from placement through to delivery.
Manage customer account setup, data integrity and order processing.
Work with warehousing and freight partners to ensure smooth logistics and fulfilment.
Monitor stock levels and maintain accurate information across systems.
Keep customers and internal teams informed on order status and delivery progress.
Support Customer Success, Sales and Technical Support teams with operational queries.
Identify opportunities to improve processes, systems and operational efficiency.
Provide reporting and insights on customer and operational performance.
What you’ll bring
Experience in customer operations, sales support, logistics coordination or a similar role.
Strong organisational skills and exceptional attention to detail.
Experience working with ERP, CRM or inventory management systems.
Excellent communication and stakeholder coordination skills.
A proactive, problem-solving mindset and willingness to take ownership.
Ability to manage competing priorities in a fast-paced environment.
Experience in agriculture, AgTech or a related industry is advantageous.
Why eShepherd?
Be part of a fast-growing AgTech business transforming livestock management globally.
Join a collaborative team where your work has a direct impact on customers and business growth.
Build broad experience across customer operations, logistics, sales support and process improvement.
Contribute ideas and improvements as we continue to scale locally and internationally.
Enjoy the agility of a growing technology business backed by the stability and reputation of Gallagher.
#TeamGallagher | #eShepherd | #AgTechInnovation