What are the responsibilities and job description for the Inside Sales Representative position at Gallagher Group?
About Gallagher
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in Australia, New Zealand, Asia, Africa, USA, Canada, the UK and Europe and exports to over 140 countries, we’re proud to be unlocking globally focused career paths for Australian based candidates.
We’re painting the future of what’s possible. Come join us!
About the Role
We’re looking for an Inside Sales Representative to join our Gallagher Security team in Warwick.
This role plays a pivotal part in Gallagher Security’s Care Plan, acting as the first point of contact for all enquiries and renewals across Europe. You’ll engage directly with customers, internal sales teams, and channel partners to identify upgrade opportunities, provide tailored solutions, and build lasting relationships. You’ll play a key role in helping customers stay current with our technology by connecting them with the right products, services, and support options.
What you’ll be doing:
Act as the first point of contact for all Care Plan enquiries and renewals via phone, email, and other channels
Identify upgrade opportunities through proactive engagement with customers and database insights
Prepare accurate quotes and proposals for hardware and software upgrades
Communicate the benefits of Gallagher’s Care Plan and technology enhancements
Collaborate closely with sales, marketing, and operations teams to convert opportunities into action
Maintain database accuracy and follow up on Care Plan renewals and legacy system upgrades
Support marketing initiatives and promotional campaigns that drive customer engagement
Provide monthly reporting and insights on upgrade performance and progress
About You
You’ll thrive in this role if you enjoy connecting with customers, building rapport, and managing multiple priorities in a fast-moving environment. You’re comfortable balancing commercial objectives with customer value, and you know how to bring others on the journey.
What you’ll bring:
Previous experience in an inside sales, sales support, or customer support role (2 years desirable)
Experience with SaaS, software maintenance or subscription based offerings
Confidence engaging with customers and partners, including proactive outreach and relationship building
Commercial acumen and ability to identify upsell opportunities
Experience with CRM systems, SAP, Outlook and MS Office
Excellent communication and presentation skills across a range of audiences
A proactive, self-driven approach with the ability to work cross-functionally and influence outcomes
A second European language is advantageous but not essential
Working at Gallagher
At Gallagher, we foster a supportive and family-friendly work environment where collaboration, innovation, and continuous improvement are at the forefront. We value work-life balance and priorities the well-being of our employees.
At Gallagher, we foster a supportive and family-friendly work environment where collaboration, innovation, and continuous improvement are at the forefront. We value work-life balance and priorities the well-being of our employees.
This role is based in our Warwick, UK office, where you'll be part of a close-knit and high-performing team.
We offer:
Competitive salary and bonus opportunities.
Strong team spirit – enjoy social activities, team-building events, and team lunches throughout the year.
A sustainability programme – get involved in volunteering with our supported charities and make a difference.
If you're ready to join a customer-focused team that values innovation, teamwork, and excellence – we’d love to hear from you. Applications will be reviewed as they are received, and an appointment may be made before the listing closes – apply now!