What are the responsibilities and job description for the Nurse Triage Director position at Gallagher Bassett?
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Gallagher Bassett is looking for a seasoned leader to join our Nurse Triage team within Incident Management. The leader will direct a team of licensed Nurses and care coordinators who provide early intervention and guidance to injured workers using clinically based protocols. The team’s objective is to provide great claimant experiences, get treatment and claim processing started quickly and efficiently, and reduce claims costs for our clients, differentiating Gallagher Bassett in the marketplace.
How You'll Make An Impact
The Nurse Triage Director will be the business owner responsible for the product P&L and all aspects of it – Managing 24/7/365 operations (split between US and offshore), Client Relations, Growth/Retention, Finance, Technology, Analytics, HR, Legal and Compliance. The team is expected to begin managing injured worker calls in 2026, and the leader will be responsible for transitioning an existing business from a wholly vended model to an owned solution with vendor augmentation. Designing process, informing the final build of the platform, hiring, onboarding, and training team members will be key responsibilities in the near term. Driving growth, increasing penetration, optimizing the model, and staffing expansion are longer term milestones.
Key Responsibilities:
Required:
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Gallagher Bassett is looking for a seasoned leader to join our Nurse Triage team within Incident Management. The leader will direct a team of licensed Nurses and care coordinators who provide early intervention and guidance to injured workers using clinically based protocols. The team’s objective is to provide great claimant experiences, get treatment and claim processing started quickly and efficiently, and reduce claims costs for our clients, differentiating Gallagher Bassett in the marketplace.
How You'll Make An Impact
The Nurse Triage Director will be the business owner responsible for the product P&L and all aspects of it – Managing 24/7/365 operations (split between US and offshore), Client Relations, Growth/Retention, Finance, Technology, Analytics, HR, Legal and Compliance. The team is expected to begin managing injured worker calls in 2026, and the leader will be responsible for transitioning an existing business from a wholly vended model to an owned solution with vendor augmentation. Designing process, informing the final build of the platform, hiring, onboarding, and training team members will be key responsibilities in the near term. Driving growth, increasing penetration, optimizing the model, and staffing expansion are longer term milestones.
Key Responsibilities:
- Operations – Establish and manage all aspects of the operation, delivering compassion and clinical guidance through RNs and care coordinators
- Financials – Manage revenue projections, expense, and margin
- Technology – Support delivery of platform technology and continually optimize through automation, AI, and other leading-edge initiatives
- HR – Hire, train, onboard, and performance manage onshore and offshore teams
- Client reporting and support – Work with GB Account Managers and client Risk Managers for client presentations, outcomes/operational reporting, and issue resolution
- Sales and Marketing – Support new sales, cross-sell, and retention activities
- Cross-functional collaboration – Work cross functionally with stakeholders to ensure operational efficiency, driving tighter integration with other services
- Process Improvements – Drive continuous improvement
- Analytics – Track performance through metrics and use data to improve operations
- Legal, Compliance, and Licensing – Understand Work Comp state laws and RN license requirements; ensure proper compliance across the organization
Required:
- Minimum of 8 years of experience in case management or related field.
- Minimum of 5 years supervisory experience.
- Bachelors degree required.
- Must be able to travel approximately 50% of the time and non traditional work hours.
- Strong track record or performance and progression as a leader
- Strong data and analytics acumen
- Comfortable exploring and using new technologies
- Ability to work cross-functionally
- Innovative thinker, adept at envisioning future opportunities
- Self-starter with an ability to influence others, make decisions, and get things done
- Ability to work independently and problem solve without much oversight
- Creative, innovative, and growth mindset
- Motivator, mentor, and coach
- Strong organizational and time management skills
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
- The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Salary : $123,500 - $185,500