WordPress Production Operations Editorial SME

Position: WordPress Production Operations Editorial SME

Location: Redmond, WA

Role Overview

We are looking for an experienced WordPress Production Operations Editorial SME to support enterprise blog publishing editorial operations and selfservice authoring programs

The ideal candidate should have strong handson experience with WordPress content authoring and publishing workflows along with the ability to work directly with content managers editors producers product teams and engineering teams

This role will help establish a scalable selfservice publishing model improve editorial processes support authors through office hours and training and serve as the bridge between business users and technical teams

Key Responsibilities

• Provide handson support for WordPress content authoring publishing editing scheduling and page management
• Support blog managers content producers editors and business stakeholders with WordPress publishing questions
• Help establish and operate a selfservice editorial and publishing model
• Participate in regular office hours and provide guidance to authors and content teams
• Understand existing WordPress implementation templates components plugins workflows permissions and publishing standards
• Troubleshoot authoring and publishing issues and determine whether they require editorial guidance or engineering support
• Work closely with WordPress development SRE QA and platform teams to resolve technical issues
• Document frequently asked questions known issues publishing procedures and best practices
• Create authoring guides SOPs knowledge articles and training materials
• Identify repetitive authoring questions and opportunities for automation or improved selfservice
• Support content launches campaigns major announcements and highpriority publishing activities
• Ensure published content follows established quality accessibility SEO security and governance standards
• Track operational issues recurring challenges and improvement opportunities
• Provide clear status updates and escalate risks or publishing blockers when required

Required Skills

• Strong handson experience with WordPress CMS
• Experience with enterprise content authoring and publishing operations
• Good understanding of WordPress pages posts templates Gutenbergblock editing plugins media management categories tags redirects and publishing workflows
• Experience supporting editorial teams content managers or digital producers
• Ability to troubleshoot publishing and authoring issues independently
• Understanding of web technologies such as HTML CSS URLs redirects caching and basic browser troubleshooting
• Familiarity with Agile delivery and tools such as Azure DevOps Jira or similar platforms
• Strong documentation and knowledgemanagement skills
• Excellent verbal and written communication skills
• Ability to work directly with senior stakeholders and explain technical topics in simple terms

Preferred Skills

• Experience supporting largescale enterprise or global WordPress platforms
• Experience with Microsoft digital platforms or Microsoft technology environments
• Familiarity with Azurehosted WordPress environments
• Understanding of SEO accessibility analytics security and web performance
• Experience building selfservice publishing or content operations programs
• Exposure to AIassisted content operations workflow automation or Copilotbased solutions

Working Expectations

• Strong customerfacing and stakeholdermanagement skills
• Comfortable conducting author training and office hours
• Able to work collaboratively with globally distributed engineering and operations teams
• Ability to provide overlap with PST business hours when required
• Proactive ownership of issues from identification through resolution
• Focus on reducing dependency on engineering teams by enabling authors through documentation training and selfservice

Skills

Mandatory Skills : Wordpress, content authoring

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf