What are the responsibilities and job description for the Help Desk Support Specialist position at Galent?
Title: Helpdesk Support
Location: Richmond VA
Contract
Mandatory Skills: Healthcare,Benefits,Insurance contract,Provider,Customer Support,Eligibility and Claims
Job Description:
- Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Proficient in all basic customer service areas performs some but not all types of moderately complex function.
- Primary duties may include, but are not limited to: Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
- Proficient in all basic customer service functions. Receives and places follow-up telephone calls / e-mails to answer customer questions.
- May require deviation from standard practices and procedures with the assistance of a computerized system.
- Seeks, understands and responds to the needs and expectations of internal and external customers. Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
- Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
