SURGICAL SCHEDULER- OB/GYN EAST

Surgery Scheduler - OB-GYN East

Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages.

Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. Galen is CHATTANOOGA'S Doctor! 

Summary/Objective:

Schedules surgeries and office-based procedures per provider’s orders. Taking appropriate action to changes/cancellations in a timely accurate manner.

Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Schedules surgeries and office-based procedures per provider’s orders. Taking appropriate action to changes/cancellations in a timely accurate manner. Schedules office and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Communicates with appropriate hospital staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed, takes appropriate action in responding to questions from patients.
• Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
• Ensures patients have proper medical clearance and pre-surgical testing as needed.
• Meets in-person with patients regarding OB billing schedules throughout pregnancy to setup a plan for the payment schedule.
• Other duties as assigned by Regional or Site Manager.

Other Duties/Responsibilities:

• Other duties as assigned by Regional or Site Manager.

Knowledge/Skills/Abilities:

• Promote the mission, vision, and values of Galen Medical Group.
• Maintain confidentiality of all patients, medical, financial, and legal information.
• Report to work on time and as scheduled.
• Wear identification during work hours.
• Represent the organization in a positive & professional manner.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Comply with all organization policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as directed by your manager.
• Consistently demonstrate the value of team concept.
• Ability to manage multiple and simultaneous responsibilities.
• Complete assignments efficiently and in a timely manner.
• Understands and abides by OSHA, HIPAA & CLIA standards.

Qualifications:

Education:

• High School graduate or equivalent.

Preferred:

• Prefer 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.
• Demonstrate consistent professional conduct and meticulous attention to detail.
• Possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Critical thinking skills.
• Must be computer literate.
• Organizational skills and able to manage a demanding workload with accuracy.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.