REFERRAL COORDINATOR (OUTGOING)

Referral Coordinator 

Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. We are seeking qualified, like-minded applicants to join our team!

Summary/Objective:

 Courteously and efficiently represents the medical office to the public in performing the duties as assigned to assist patients with their medical needs.

Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Obtains appropriate medical chart and information on patient from medical personnel prior to contacting appropriate insurance carrier for referral information.
• Verifies accuracy of all demographic and insurance information in computer system for patient.
• Verifies insurance coverage and eligibility for patient in relation to obtaining referral number.
• Documents referral information in medical chart for future reference.
• Documents referral information in computer system for future reference and appropriate billing procedures.  
• Notifies appropriate personnel of referral approval or disapproval.
• Discusses referral process with patient and notifies patient of referral process status until process is completed.
• Maintains sound knowledge of insurance programs of which the medical office participates.
• Contributes to team effort by accomplishing related results as needed.

Other Duties/Responsibilities:

• Assist other personnel in the performance of their duties as assigned and as workload permits. 
• Function as relief for other personnel in the office as appropriate and to facilitate co-workers’ absence in the office.
• Recognize and demonstrate cost-effective measures in utilization of supplies and equipment.
• Maintain strictest confidentiality of all company records, including verbal and written records.
• Other duties as assigned by Regional or Site Manager.

Knowledge/Skills/Abilities:

• Promote the mission, vision, and values of Galen Medical Group.
• Maintain confidentiality of all patient, medical, financial, and legal information.
• Report to work on time and as scheduled.
• Wear identification during work hours.
• Represent the organization in a positive & professional manner.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Comply with all organization policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as directed by your manager.
• Consistently demonstrate the value of team concept.
• Ability to manage multiple and simultaneous responsibilities.
• Complete assignments efficiently and in a timely manner.
• Understands and abides by OSHA, HIPAA & CLIA standards.

The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.

QUALIFICATIONS:

Required:

• High school graduate or equivalent.
• Switchboard and computer literate.
• Ability to perform mathematical calculations.

Preferred:

• Two to three years medical receptionist experience.
• Medical terminology and experience are helpful.

As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.

Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process

Why should you apply?

• 401(k) benefits.
• Education reimbursement. 
• Holiday Pay.
• Great earned time-off policy.
• Company-paid Life Insurance & Long Term Disability.