CLINICAL SUPPORT, CMA -DERMATOLOGY NORTH

Clinical Support, CMA Dermatology- North

Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages.

Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. Galen is CHATTANOOGA'S Doctor! 

Summary/Objective: 

 Collaborates with the provider to determine the needs of the patient and assists the provider with providing quality medical care to the patients. 

Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. 

• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit. 

• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary. 

• Collect data accurately and ensure that all information, informed consents, and patient images are correctly entered into the patient's medical record in EHR. 

• Scribes for the provider during office visits. 

• Will be required to prep and assist the provider with numerous surgical procedures such as ED&C's, shave/punch biopsies, ILK, cosmetics, etc. 

• Accurately complete all pathology and laboratory requisitions as required.  

• Prepares and stocks examination and treatment rooms. 

• Clean and sterilize instruments. 

• Assist providers with minor office procedures. Including, but not limited to biopsies, surgeries, and treatments for various skin conditions. 

• Comfortable with suture removal. 

• Schedules Outpatient testing, Procedures or Surgeries. 

• Manages Referral process 

• Testing and Procedures 

• Pre-certification 

• Triage patient phone calls per site’s protocol. 

• Process Prescription Refill requests per Physician’s protocol. 

• Performs any needed Dermatologic ancillary testing as ordered by the physician. 

• Laboratory testing may include Rapid Tests, Urinalysis, Bilirubin, Auto CBC, and Phlebotomy. 

• Review lab and test results. Provide follow up to the patient per providers instructions.  

• Provide health education and post-op instructions to the patient as needed. 

• Perform all duties in compliance with Galens clinical policies and OSHA standards. 

• Maintain a clean and neat work area. 

• Active participation in process improvement efforts. 

• May be required to assist other team members based on office demands.  

• Recognize and demonstrate cost-effective measures in the utilization of supplies and equipment. 

• Assure accurate and timely documentation of all patient-related encounters in the medical record. 

• Other duties as assigned by manager or supervisor. 

Other Duties/Responsibilities: 

• Provide health education to the patient as needed. 

• Performs all duties in compliance with Galen’s clinical policies and OSHA standards. 

• Maintains clean and neat work area. 

• Active participation in process improvement efforts. 

• May be required to assist other team members based on office demands. 

• Recognize and demonstrate cost-effective measures in utilization of supplies and equipment. 

Knowledge/Expectations/Abilities: 

• Promote the mission, vision, and values of Galen Medical Group.  

• Maintain confidentiality of all patients, medical, financial, and legal information.  

• Report to work on time and as scheduled.  

• Wear identification during work hours.  

• Represent the organization in a positive & professional manner  

• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.  

• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.  

• Comply with all organization policies and standards regarding ethical business practices.  

• Participate in performance improvement and continuous quality improvement activities.  

• Attend regular staff meetings and in-services as directed by your manager.  

• Consistently demonstrate the value of team concept.  

• Ability to manage multiple and simultaneous responsibilities.  

• Complete assignments efficiently and in a timely manner.  

• Understands and abides by OSHA, HIPAA & CLIA standards.  

Qualifications:  

Education: 

• High School graduate or equivalent. 

• Must be a Certified Medical Assistant from a nationally accredited institution. 

• Completed the Association of Certified Dermatology Technician Course or will complete within one year of hire.  

Experience: 

• Previous Clinical and Phlebotomy experience is preferred. 

• One year of relative medical assistant experience in the clinical setting is required if completion of a Medical Assistant program qualification is not met.  

• 1-3 years’ clinical medical experience is preferred, preferably in Dermatology. 

• Individuals must be BLS trained and certified at all times. 

• Must be computer literate. 

Skills/Certifications:

• Basic Life Support certification is required.
• Ability to work in a fast-paced environment.
• Ability to multi-task and work as a team player.
• Excellent computer skills.
• Ability to follow clinical pathways and protocols.
• Excellent customer service skills, with the ability to handle higher-stress phone calls.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.