Public Area Attendant

Job Title: Public Area Attendant

Department: Housekeeping

Reports To: Director of Housekeeping

FLSA Status: Non-Exempt

SUMMARY:

The Public Area attendant maintains all lobbies and public facilities in clean and orderly condition. The Public Area Attendant promotes a positive image of the property among guests and must be pleasant, honest, and friendly and must also be able to address guest requests and problems.

RESPONSIBILITIES:

• Clean Offices, lobby, and restrooms.
• Sweep carpets.
• Empty ashtrays and urns.
• Polish furniture and fixtures.
• Vacuum and polish elevators.
• Keep the front of the hotel free from trash to prevent insect breeding, limiting customers visiting and booking hotel rooms.
• Clean rugs, carpets, and upholstered furniture using a vacuum cleaner, broom, and shampoo machine.
• Sweep, mop, scrub floors.
• Wipe the dust and polish metal surfaces.
• Clean and maintain all cleaning equipment daily.
• To assist Guests in Public Areas when required.
• Post caution signs as and when required.
• Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests.
• Report all maintenance and repair issues to management.
• Ensure all areas of the hotel are secure and safe.
• Perform any other duties requested by Supervisor/ Management.

QUALIFICATIONS:

• Minimum 1 year of experience as a Public Area Attendant or Janitorial Services in a Hotel or similar role.
• Able to lift and carry heavy objects such as furniture and luggage.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Ability to use industrial cleaning equipment and products.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Stamina to handle the physical demands of the job.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Strong interpersonal and problem-solving abilities.
• Ability to follow instructions and procedures.

EDUCATION:

• High School degree, GED or Equivalent.

LANGUAGE SKILLS:

• Excellent verbal communication skills in English and Spanish Preferred (communication skills, with the ability to interact effectively with guests, associates, and external partners).
• Ability to work well under pressure and respond quickly and effectively to emergencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bending, crouching, kneeling, reaching, twisting, stretching, pushing, pulling, standing, seeing, and hearing.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties other duties as necessary.

The position is an at-will position and subject to termination with or without cause or notice.