Information Technology Manager

About the Company

Provide hands-on technical leadership for Galaxy Technologies' IT systems and infrastructure, while managing technology implementation projects and the organization's CMMC compliance.

About the Role

Essential Functions include the following. Other duties may be assigned. Serve as the primary technical resource for the organization, resolving escalated hardware, software, network, and server issues in a timely manner.

Responsibilities

• Manage and maintain servers (physical and virtual), network infrastructure (switches, firewalls, wireless access points), and end-user workstations.
• Provide ongoing systems support across business-critical applications, servers, and infrastructure, ensuring uptime and timely resolution of system-level issues.
• Supervise IT staff and/or contractors, and manage the department's budget and technology roadmap.
• Plan, budget, and lead the implementation of new hardware, software, and cloud systems, coordinating rollout with minimal disruption to the business.
• Perform Active Directory administration, including account management, permissions, group policy, and domain functions.
• Administer and support the organization's ERP system, including user access, configuration, integrations, and coordination with the ERP vendor on upgrades and issues.
• Own the organization's CMMC compliance program, including maintaining the System Security Plan (SSP) and Plan of Action & Milestones (POA&M).
• Map and maintain security controls against NIST SP 800-171 and CMMC practice requirements.
• Maintain compliance documentation, policies, and audit evidence, and lead internal audits in preparation for external review.
• Keep servers and workstations current on patches, anti-virus, and endpoint protection updates.
• Manage relationships with IT vendors and managed service providers, including contracts, licensing renewals, and procurement.
• Develop and maintain IT policies and standard operating procedures for the department.
• Prioritize workload to ensure the most critical issues and projects are addressed first.
• Take on additional projects and offer support for other IT-related issues as they arise.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent work experience will be considered.
• Minimum of 5 years' experience in an IT-related position, including hands-on systems and network administration.
• Experience supporting or administering an ERP system is required.
• Experience in cybersecurity CMMC, NIST SP 800-171, or a similar compliance framework, HRIS software implementations, and other software updating skills are preferred.

Required Skills

• Ability to sufficiently communicate detailed information to customers, coworkers, and management using good written and verbal communication skills.
• Experience managing budgets, vendors, and contracts is preferred.
• Ability to interact in a positive and professional manner to develop and maintain strong working relationships with customers, coworkers, and management.
• Ability to manage time effectively and prioritize tasks to meet deadlines.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality.

Preferred Skills

• Experience in cybersecurity CMMC, NIST SP 800-171, or a similar compliance framework.
• HRIS software implementations, and other software updating skills.

Pay range and compensation package: Dependent Upon Experience