What are the responsibilities and job description for the Transition Manager position at Galaxy i Technologies, Inc.?
Job Title: Transition Manager
Location : Jersey City, NJ (Onsite)
Location : Jersey City, NJ (Onsite)
ROLE_DESCRIPTION -
We are seeking an experienced Transition Manager to lead the end-to-end transition of application support services from one vendor to a second vendor.
The ideal candidate will be responsible for planning, governing, and executing transition activities, ensuring seamless knowledge transfer, operational readiness, risk mitigation, and successful handoff to steady-state support teams.
Key Responsibilities
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Lead end-to-end transition programs for application support, infrastructure, cloud, and managed services engagements.
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Develop and manage transition plans, timelines, milestones, dependencies, and deliverables.
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Coordinate knowledge transfer (KT), shadowing, reverse-shadowing, and operational readiness activities.
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Establish governance structures, status reporting, RAID management, and executive communications.
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Work closely with client stakeholders, incumbent vendors, delivery teams, and project managers to ensure successful transition outcomes.
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Define support processes, runbooks, SOPs, escalation matrices, and operational procedures.
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Track and manage transition risks, issues, assumptions, and dependencies.
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Drive resource onboarding, access provisioning, environment readiness, and tool setup activities.
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Ensure compliance with contractual obligations, service level agreements (SLAs), and transition acceptance criteria.
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Support service stabilization activities and transition-to-operations handoff.
Required Qualifications
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10 years of IT experience with at least 3-5 years leading transition or service onboarding programs.
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Experience managing transitions for Application Management Services (AMS)
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Strong understanding of ITIL processes including Incident, Problem, Change, Knowledge, and Service Request Management.
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Proven experience in stakeholder management across business, technology, and vendor organizations.
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Experience creating transition plans, governance reports, RAID logs, and operational readiness assessments.
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Strong project management and organizational skills.
Preferred Qualifications
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ITIL Foundation or higher certification.
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PMP, Prince2, Agile, or Scrum certification.
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Experience working with global delivery models and offshore/onshore teams.
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Experience in financial services, insurance, healthcare, or large enterprise environments.
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Familiarity with ServiceNow, Jira, Confluence, Azure DevOps, or similar service management tools.