What are the responsibilities and job description for the Salesforce Solution Architect (Sales & Service Cloud + Service Cloud Voice) position at Galaxy i Technologies, Inc.?
Title: Salesforce Solution Architect (Sales & Service Cloud Service Cloud Voice)
Location: 752Plano, Texas 75024. 100% onsite. Must be local for in person interviews.
Position: Contract
JD:
Skills: Salesforce~ Digital: Salesforce Service Cloud
Experience Required: 10 & Above
Top 3 Required Skills:
Must Have Technical/Functional Skills
• Mandatory architect certifications
• Mandatory knowledge of Sales and Service cloud along with Service cloud voice(SCV)
• Preferred implementation expertise in Sales and Service cloud
• AWS working knowledge will be required
• Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background.
• Salesforce.com integration experience, including between different business systems as well as working with integration tools.
• Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions.
• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.
• Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls.
• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution.
• Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow.
• Programming experience with the following languages, J2EE, HTML XML, SQL, Oracle.
• Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business
Roles & Responsibilities
• Solution Design: Designing scalable and maintainable Salesforce solutions involving Service cloud and SCV that align with business objectives.
• Integration Management: Leading integration efforts with other systems and platforms.
• Data Architecture: Overseeing data modeling, migration, quality, governance, and backup strategies.
• Best Practices: Developing and enforcing best practices for Salesforce development and governance.
• Stakeholder Collaboration: Collaborating with business analysts, stakeholders, and development teams to ensure alignment and successful project delivery.
• Mentorship and Leadership: Providing technical leadership, mentoring junior architects and developers, and contributing to internal knowledge sharing.
• Technical Documentation: Creating and maintaining technical documentation, diagrams, and playbooks.
• Troubleshooting: Guiding developers in troubleshooting and resolving production issues.
• Project Delivery: Contributing to the successful delivery and quality of technology solutions by driving discussions and resolving roadblocks.
• Education Requirements: Bachelors in Computer Science or other related field
• Years of Experience: 5 years