Inside Sales Associate

Galaxy Desserts, also known as Brioche Pasquier – Galaxy Desserts, is part of the Brioche Pasquier family of bakers, based in France. What really sets us apart is that we do all the crafting, baking, freezing and packaging ourselves. We carry three families of products: (1) Brioche; (2) Croissants; (3) Frozen Desserts, all dedicated to excellence and quality for Retail and Food Service.  Our products are either made in France or manufactured at our facility in Richmond, California. Intensely committed to quality, we try and source all of our ingredients from the best producers we can find. We endeavor to mitigate our environmental impact and support our community every day. 

Our core values are based on RESPECT: Recognition, Executive, Simplicity, Passion, Equality, Closeness, and Transparency. They shape our company culture and guide our business strategy. They bring together our employees and are integrated in our everyday work practices. 

Job Description:

The Inside Sales Associate works as the internal counterpart to the Sales Manager, supporting the customer relationship from inside the organization. While the Sales Manager represents the business externally, the Inside Sales Associate leads the internal coordination, execution, and follow-up needed to deliver what was promised to the customer. Acting as the central link between departments, this role ensures plans are realistic, aligned, and executed on time, while also providing the necessary business control to track performance, costs, and compliance with company processes and interests. 

Key Responsibilities and Reporting Lines: 

The role reports to the Inside Sales Manager, but will work closely with our Sales Manager, Marketing and Logistic departments to further our Brioche Pasquier-Galaxy goals and mission.  

Business Development & Project Management  

• Support Sales Managers in executing business development strategies, commercial plans, and promotional activity 
• Answer to bids and build competitive pricing to win new profitable businesses 
• Drive cross-functional coordination between Sales, Logistics, Marketing, Finance, Quality, and Production to ensure new products launch in store on time 
• Track action items and ensure follow-up across departments 

Business Control & Performance Tracking 

• Analyze and produce sales data, budgets, and variances vs. forecast 
• Monitor customer costs and budgets: promotions, trade marketing, logistics discount and penalty level 
• Provide visibility on financial impacts and proactively suggest corrective actions when needed 
• Ensure compliance with commercial agreements and internal policies 

Customer Management & Account Operations 

• Act as the main internal point of contact for assigned customers 
• Maintain accurate customer data, pricing, agreements, contracts and documentation 
• Manage invoicing, collections follow-up, deductions, and customer budget 
• Resolve operational issues and meet customer requirements by coordinating with internal teams 

Team Values & Mindset 

• Represent Brioche Pasquier and Galaxy Desserts with professionalism and passion 
• Build trust with customers and internal teams through reliability and consistency 
• Contribute to a collaborative, positive, and execution-focused work environment 
• Demonstrate curiosity for our products, markets, and customer needs 

Qualifications and Experience 

Education and Experience 

• Associate’s or Bachelor’s degree in Business, or a related field. 
• Minimum of 3 years of experience in account coordination, project management, inside sales, sales operations, or a related function. 
• Demonstrated analytical abilities with strong business acumen. 
• Proven ability to prioritize, organize, and manage multiple workstreams in a fast-paced environment. 
• Excellent written and verbal communication skills. 

Technical Skills 

• Proficiency in Microsoft Office 365, with advanced skills in Excel and PowerPoint. 
• Experience working with ERP and/or CRM systems and other data management tools. 
• Ability to analyze data, generate reports, and present findings clearly. 

Behavioral Competencies 

• Strong sense of ownership and accountability, with high attention to detail. 
• Proactive problem-solving skills and a solution-oriented mindset. 
• Ability to work independently while collaborating effectively with sales leadership and cross-functional teams. 
• Adaptability and flexibility in response to changing priorities and customer needs. 

Physical and Mental Requirements 

• Ability to remain in a stationary position for extended periods while working on a computer. 
• Ability to operate standard office equipment, including computers, keyboards, and telecommunication devices. 
• Ability to communicate clearly and effectively, both verbally and in writing. 
• Ability to review, analyze, and interpret complex data and information. 
• Capacity to manage multiple tasks simultaneously, maintain attention to detail, and meet deadlines in a dynamic environment. 
• Ability to handle frequent interruptions and adapt to shifting priorities. 
• Ability to exercise sound judgment, problem-solving, and decision-making skills under pressure. 

Galaxy Desserts Compensation and Benefits Package:

• $28.00 - $31.00/hour
• FLSA: Non-Exempt Full-Time Regular
• Competitive PTO and paid holidays
• Comprehensive Medical, Dental, and Vision
• Employer Funded Long-term and Short-Term Disability Coverage
• Employee Assistance Program 
• Employer Funded Group Life Insurance
• 401(k) plan with generous company matching
• Flexible Spending Accounts (FSA) and Health Saving Accounts (HSA) to help you manage pre-tax health expenses

DISCLAIMER:  The above statements are intended to describe the general nature and level of work.  They are not construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. 

EEOC STATEMENT:  Brioche Pasquier – Galaxy Desserts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Brioche Pasquier - Galaxy Desserts complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.