Warehouse & Customer Service Associate

Warehouse & Customer Service Associate

Location: Miami, FL
Position Type: Full-Time | Regular Position
Schedule: Monday – Friday, 7:00 AM – 3:30 PM

About the Role

If you are a forward-thinker interested in a customer-focused warehouse environment, then keep reading! We’re searching for a Warehouse & Customer Service Associate to join our Regional Service Center (RSC) team at Vantage Elevation in Miami, FL.

This is a great opportunity for someone who enjoys hands-on work, thrives in a fast-paced setting, and takes pride in providing excellent service to internal and external customers.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing, GAL Canada, Hollister-Whitney, Elevator Controls, Courion, Bore-Max, Thames Valley Controls, and Vertical Dimensions.

Through our brands, we supply almost all electro-mechanical devices used in modern elevators. Founded in 1927, Vantage employs over 900 professionals across the United States, Canada, and the United Kingdom.

What You’ll Do

Warehouse Operations

• Maintain a safe, organized, and clean work environment in line with Vantage safety standards.

• Accurately receive, process, and fill customer orders.

• Perform inventory transactions, transfers, and reconciliations using ERP systems (Infor Visual).

• Conduct regular cycle counts and maintain appropriate stock levels.

• Operate warehouse equipment and assist with deliveries and pickups as needed.

• Support continuous improvement initiatives to enhance warehouse efficiency.

Customer Service

• Provide exceptional service to customers in person, over the phone, and via email.

• Process and track customer orders accurately and efficiently.

• Learn product part numbers, applications, and functions to better assist customers.

• Partner with other Vantage locations to ensure smooth order fulfillment and delivery.

• Troubleshoot and resolve customer concerns related to products, pricing, and delivery.

What We’re Looking For

• Education: High School Diploma or GED required.

• Experience: At least 1 year in a warehouse or customer service-related role.

• Experience in the elevator industry is a plus.

• Proficiency with Microsoft Office; experience with ERP or POS systems preferred.

• Ability to multitask, prioritize, and thrive in a fast-paced environment.

• Team-oriented with strong communication skills.

• Forklift operation experience preferred.

• Ability to lift up to 50 lbs.

• Valid driver’s license required.

• Bilingual (English/Spanish) preferred.

Why You’ll Love Working With Us

• Competitive hourly pay (based on experience and location)

• Comprehensive Benefits Package, including:

  • Medical, Dental, Vision, and Life Insurance

  • Health Savings Account (HSA)

  • 401(k) with Company Match and Non-Elective Contribution

  • Paid Time Off (PTO)

  • Tuition Reimbursement

  • Employee Assistance Program (EAP)

  • …and more!

Join Our Team

If you’re excited about working with a world-class manufacturer that values teamwork, innovation, and customer success, we invite you to apply today!

Vantage Elevation, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.