Claims Representative

Are You Driven?® We Are.

We are a company of driven, enthusiastic and determined people. We celebrate achievement and success. We foster innovation, determination and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. At GAINSCO, It is our people that set us apart.

If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

Why Join GAINSCO?

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO.

GAINSCO is looking to hire a Bilingual Claims Representative. This individual should be looking to build a career within the industry, as our company will be growing, giving plenty of potential to make advancements. This role is intended to develop skills for investigating, evaluating, negotiating, resolving claims on losses of lesser complexity, and providing exceptional customer service with no prior insurance or claims handling experience required.

What does a Bilingual Claims Representative do at GAINSCO?

• Learns insurance terminology, knowledge and skills required to document and begin processing claims.
• Learns initial claims processing from the first notice of loss.
• Learns the fundamentals of proper claims handling practices, including how to resolve coverage issues and determining liability through the investigation process.
• Learn how to set vehicle inspections and assist in managing the repair process.
• Uses GAINSCO claims systems and other technologies to document reports of loss and transfer claims as necessary for resolution.
• Serves as the first point of contact for claims resulting from accidents involving GAINSCO policyholders.
• Provides exceptional customer service while obtaining detailed information regarding the facts of loss.
• Answers general claims related questions from customers and agents regarding losses.

What is required?

Education:

• High School Diploma or Equivalent.

Licenses/ Certifications:

• To perform the essential functions of this job an active Adjuster License will be required to comply with state and GAINSCO requirements.
• Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.

Training:

• 12 weeks of training.
• Week 1-8 Working in the office 8AM-5PM.
• Weeks 9-12 M-Th in office; Friday work from home
• After training, the first 90-day schedule may vary based on business needs between 7AM- 6PM.

Schedule:

• M-F (8am-5pm)

Experience:

• Demonstrated success in customer service capacity.
• Comfortable working in a fast-paced, high-volume call center.
• Bilingual (English/Spanish) preferred

Other skills and abilities:

• Ability to learn and apply claims practices.
• Excellent verbal, written communication and listening skills.
• Ability to manage time while prioritizing multiple tasks.
• Have an aptitude for providing information in a clear, concise manner with an appropriate level of detail, empathy, and professionalism.

What else do you need to know?

• Hybrid
• Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K Company Match
• PTO Plan Paid Company determined Holidays.
• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer