What are the responsibilities and job description for the Subrogation Demand Specialist position at GAINSCO Auto Insurance®?
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GAINSCO is seeking a Subrogation Demand Specialist to assess, assemble, and pursue recovery demands for vehicle damage, total losses, and PIP/Med Pay. In this role, you’ll evaluate supporting documentation, coordinate evidence collection, conduct investigations to strengthen recovery potential, and manage high-volume communications with internal and external partners. If you thrive in a fast-paced environment, have strong negotiation skills, and enjoy driving financial recoveries, this role is for you..
What does a Subrogation Demand Specialist do at GAINSCO?
- Assemble complete subrogation demands with supporting evidence for vehicle damage, total loss, and PIP/Med Pay recoveries.
- Evaluate documentation for accuracy, completeness, and compliance (policy forms, estimates, endorsements, expert reports).
- Coordinate next steps to secure missing evidence and ensure timely pursuit, development, and recovery.
- Conduct additional investigation to identify and strengthen subrogation opportunities.
- Manage a high-volume inventory across exposures (vehicle damage, total loss, PIP/Med Pay, BI, UM) and coordinate with vendors.
- Handle inbound/outbound calls and communicate professionally with insureds, claimants, attorneys, witnesses, experts, adjusters, and underwriters.
- Pursue collections using Arbitration Forums when applicable and support dispute resolution through arbitration processes.
- Record and process recovery payments accurately and maintain clear claim documentation.
- Follow subrogation best practices, company guidelines, and applicable insurance regulations.
What is required?
Education:
- High School Diploma or Equivalent
Licenses/ Certifications:
- To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.
- Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
- All licenses must be maintained in accordance with state requirements.
- Professional Insurance and/or Claims Designations are a plus.
Experience:
- 2 years of auto claims experience.
- 2 years of subrogation demand handling experience.
- Experience with Guidewire, Decision Point, and other claims systems preferred.
Other skills and abilities:
- Strong written and verbal communication skills (business writing, grammar, clarity, professionalism).
- Proven ability to work independently while contributing to team goals.
- Strong negotiation and decision-making skills using established guidelines.
- Ability to manage and prioritize a high-volume workload with accuracy and urgency.
- Ability to interpret policy language, estimates, and supporting evidence documentation.
- Comfortable learning new systems and working across multiple claim and vendor platforms.
What else do you need to know?
- Hybrid
- Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
- Parental Leave Policy
- 401K Company Match
- PTO Plan Paid Company determined Holidays.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**
All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.
GAINSCO is an Equal Employment Opportunity Employer