Claims Team Leader- Total Loss

Are You Driven?® We Are.

We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart.

If you are looking for a place where you can make a difference, understand how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

Why Join GAINSCO?

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a Champion with GAINSCO.

Are you a seasoned claims professional with a strong background in Total Loss settlements and team leadership? We’re looking for a Claims Team Leader- Total Loss to lead a high-performing team, drive operational excellence, and ensure quality service in a fast-paced, customer-focused environment.

What does a CLAIMS TEAM LEADER- TOTAL LOSS do?

• Coach, train, and guide Claims Representatives handling Total Loss settlements.
• Manage performance, hiring, and disciplinary actions while ensuring team accountability.
• Oversee QA reviews, file audits, and settlement negotiations, including claims in litigation.
• Communicate policies and resolve escalated complaints with professionalism and empathy.
• Monitor claim handling for accuracy, timeliness, and adherence to company and state regulations.
• Provide regular reporting to leadership and identify process improvement opportunities.
• Review and audit claims holistically to ensure consistency and documentation standards.
• Lead or assist with special projects, staffing decisions, and cross-departmental collaboration.
• Participate in recruiting, interviewing, and onboarding new team members.

What is required?

Education:

• Bachelor’s degree preferred.

Licenses/ Certifications:

• To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.

*

• Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.

Experience:

• Previous experience in a claims adjuster and/or material damage appraisal role is required.
• Insurance background required; non-standard auto insurance experience is a plus.
• Prior supervisory experience is required.
• Proficiency in MS Office, Adobe, and claims systems (ImageRight, Claims Manager).

Other skills and abilities:

• Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters.
• Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment.
• Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints.
• Ability to efficiently manage own time and the time of others.
• Ability to exercise objective judgment and critical decision-making.
• Ability to use logic and reasoning to identify approaches and solutions to problems.
• Bilingual (English/Spanish) preferred.
• Some weekend work required.

What else do you need to know?

• Hybrid.
• Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy.
• 401K Company Match.
• PTO Plan Paid Company determined Holidays.

_*Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity*_

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Pay: From $90,000.00 per year

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Prescription drug insurance
• Professional development assistance
• Referral program
• Vision insurance

Work Location: Hybrid remote in Richardson, TX 75082

Salary : $90,000