What are the responsibilities and job description for the Claims Team Leader: Level II position at GAINSCO Auto Insurance®?
Are You Driven?® We Are.
We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart.
If you are looking for a place where you can make a difference, understand how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.
Why Join GAINSCO?
GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a Champion with GAINSCO.
As a Claims Team Leader- Level II, you’ll lead a team of Claim Representatives responsible for handling non-attorney represented bodily injury and property damage claims. These claims range from low to high complexity and require strong coverage and liability investigation skills. You’ll be responsible for coaching, performance management, quality assurance, and supporting company-wide initiatives—all while fostering a high-performance, customer-focused culture.
What does a CLAIMS TEAM LEADER- Level II do?
- Lead, coach, and support a team of 4–6 Level 2 Claim Representatives.
- Provide ongoing training and development to improve claims handling skills.
- Manage onboarding and integration of new team members.
- Drive employee engagement and foster a collaborative, accountable team culture.
- Partner with HR on recruitment, performance management, and disciplinary actions.
- Ensure alignment with company goals and initiatives.
- Apply advanced knowledge of insurance coverage, claims processes, and procedures.
- Conduct QA reviews, file audits, and authority reviews.
- Provide guidance on bodily injury, coverage, and liability investigations.
- Ensure timely and accurate handling of claims in compliance with company and state regulations.
- Resolve escalated customer complaints and complex coverage questions.
- Deliver performance reporting to adjusters and leadership.
- Identify and implement process improvement opportunities.
- Lead or assist with special projects and process improvement initiatives.
- Collaborate with other departments to support recruiting, training, and operational goals.
- Participate in new hire orientation and other ad-hoc activities.
What is required?
Education:
- Bachelor’s degree preferred
License/Certification:
- To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.
- Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
- All licenses must be maintained in accordance with state requirements.
Experience:
- Minimum 2 years of experience handling medium to high complexity coverage and liability claims.
- Minimum 2 years of bodily injury claims experience (non-attorney and/or attorney represented preferred).
- Prior supervisory experience required.
- Insurance industry experience required; non-standard auto experience is a plus.
- Knowledge of state laws regulating the auto insurance industry.
- Knowledge of Image Right and Claims Center systems.
Other skills and abilities:
- Strong verbal and written communication skills.
- Ability to assess performance and provide constructive feedback.
- Excellent time management and organizational skills.
- Strong decision-making and problem-solving abilities.
- Effective negotiation and conflict resolution skills.
- Ability to adapt to change and lead through evolving priorities.
What else do you need to know?
- Hybrid
- Excellent benefits package medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
- Parental Leave Policy
- 401K Company Match
- PTO Plan Paid Company determined Holidays.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**
All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.
GAINSCO is an Equal Employment Opportunity Employer