Clinical Support Staff

POSITION SUMMARY

Work collaboratively with the clinical support team to facilitate patient care by providing clerical support consistent with the needs of the clinic.  Must be able to perform work at a dedicated work space with limited interruption or distraction, and high speed internet capacity with 25 Mbps download speed/10 Mbps upload speed.

ESSENTIAL FUNCTIONS (as per scope of practice)

·          Assist physician(s) with paperwork for patient care. 

·          Work collaboratively as a team member to provide high quality treatment and efficient service to patients. 

·          Maintain patient confidentiality. 

·          Assist physician team to ensure patient has prescriptions called into pharmacy and completed in the medical record.

·          Check and answer voice mail messages; including appropriate documentation and management of patient phone messages and all pertinent follow-up to include but not limited to coordination of patients’ appointments, diagnostic testing, surgery scheduling, prescription refills and general medical inquiries (within individuals scope of practice according to their credentials)  

·          Perform organization and administration responsibilities, to include record keeping of performed clinical histories by dictating clinical information obtained. 

·          Required to follow and abide by all established policies and procedures set forth by TOC.

·          Perform other responsibilities associated with this position as deemed appropriate

GENERAL COMPENTENCIES DESIRED

·          Ability to set priorities, identify and resolve problems effectively and efficiently. 

·          Strong interpersonal skills.

·          Excellent communication and organizational skills for managing workflow, follow-up on patient care, and anticipating the needs of the patients and physicians. 

·          Demonstrate reliability and maintain confidentiality. 

·          Flexible to work with any physician or other allied health provider. 

·          PC skills required.

PHYSICAL DEMANDS

Requires frequent standing or sitting for prolonged periods of time.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, calculator and other office equipment.  Requires normal range of hearing and eye sight.

CREDENTIALS DESIRED

Credentials determine an individual’s Scope of Practice and influence tasks designated to clinical support personnel.

·          Certified – Medical Assistant

HOURS: Monday–Friday | Hybrid (in-office & remote)