Overnight Receptionist

Position Description

Position Title: Receptionist

Reports To: Front Desk Manager and shift supervisor

Work Schedule: 11:00pm to 5:00am

1) Monday-Wednesday-Friday with a weekend shift
2)Tuesday-Thursday with a weekend shift

Job Type: Part-time max of 28 hours per week

Position Purpose: The Receptionist is the first and last person our members and guests see. In this position you are responsible for checking in members, answering all phone calls, and maintaining a clean and orderly environment. The receptionist also handles all member and guest questions and concerns, as well as setting up guests with the proper sales associate.

Essential Job Responsibilities:

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Personally checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and directs that member to appropriate staff member.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the second ring in a professional and courteous manner and uses proper phone greeting techniques.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Processes retail and JBar Sales
• Attends all staff meetings as directed.
• Cleans and maintains the front desk area according to Company standards.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Manager to include but not limited to cleaning and picking up of weights.

Required Knowledge, Skills and Abilities:

• The ability to exhibit outstanding customer service in high stress situations
• The ability to use a computerized database
• The ability to multitask
• Have integrity
• Be hardworking
• Have an extraordinary commitment to helping people
• Excellent attention to detail
• Have a positive attitude
• Ability to work alone and in a team
• Punctuality: If you are not early, you are late
• Ability to communicate professionally in English

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Are you able to commit to working with Gainesville Health and Fitness for one year?
• Are you able to work on the weekend?

Work Location: In person

Salary : $14