What are the responsibilities and job description for the Branch Customer Relations Assistant position at GAIL BORDEN PUBLIC LIBRARY?
Are you passionate about libraries and providing excellent customer service? Gail Borden Public Library is seeking a dedicated Branch Assistant to join our versatile, cross-trained team! The successful individual in this position will be a reliable, motivated, and energetic team player. This role is crucial in maintaining the smooth operation of our library and ensuring a positive experience for all patrons.
In this role you will:
- Search for books, audiobooks, DVDs, and other materials using the library’s online catalog.
- Provide basic readers’ advisory and reference assistance to customers.
- Assist customers with registering new library cards, placing holds, and checking out materials.
- Handle materials by performing check-in and shelving.
- Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.
Qualifications:
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Knowledge and experience with basic computer applications and mobile devices.
- Bilingual English/Spanish language skills a plus.
- Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.
18 hours per week – split between both Branch locations (South Elgin & Rakow). Schedule includes weekday, evening, and weekend hours.
Pay Rate: $18.00 per hour.
APPLICATION DEADLINE: Monday, November 9th, 2026, or Until Filled
Please go to our website to see a full job description and other information and consider joining our team!
Pay: $18.00 per hour
Expected hours: 18.0 per week
Benefits:
- Employee assistance program
- Paid time off
Work Location: In person