What are the responsibilities and job description for the Hotel Front Desk position at GAIDOS OF GALVESTON INC?
Front Desk Agent
Gaidos Seaside Inn is looking for an upbeat and friendly individual to be a Front Desk Agent. Our front desk agents are the main point of contact and must be able to provide information to potential guests in a friendly, professional manner.
Position Summary:
- Answer
alltelephone calls in a clear, understandable manner using proper phone etiquette - Knowledge of all the properties amenities and entities
- Knowledge local points of interest and activities
- Make reservations
- Check guests in and out
- Answer guest inquires or concerns in a courteous and professional manner
- Follow company operations and procedures.
- Operate switchboard
- Arrive to work in uniform with a clean, professional appearance.
- Treat fellow associates with respect
- Be a team player willing to help fellow associates
- Coordinate with housekeeping staff to ensure rooms are cleaned and ready for guest use
Job Requirements:
- Prior experience as a front desk agent preferred
- Bilingual preferred (Spanish and English)
- Knowledge of hotel reservation software i.e., Visual Matrix
- Must be available to work weekends, days, nights, and holidays
- Must have a high school diploma or equivalent
- Strong computer skills
- Strong attention to detail
- Excellent time management skills
- Excellent communication skills
- Ability to multitask
- Ability to stand for long periods of time