What are the responsibilities and job description for the Hotel Front Desk position at GAIDOS OF GALVESTON INC?
Job Details
Job Location: GALVESTON, TX
Salary Range: Undisclosed
Description
Front Desk Agent
Gaidos Seaside Inn is looking for an upbeat and friendly individual to be a Front Desk Agent. Our front desk agents are the main point of contact and must be able to provide information to potential guests in a friendly, professional manner.
Position Summary:
- Answer
alltelephone calls in a clear, understandable manner using proper phone etiquette - Knowledge of all the properties amenities and entities
- Knowledge local points of interest and activities
- Make reservations
- Check guests in and out
- Answer guest inquires or concerns in a courteous and professional manner
- Follow company operations and procedures.
- Operate switchboard
- Arrive to work in uniform with a clean, professional appearance.
- Treat fellow associates with respect
- Be a team player willing to help fellow associates
- Coordinate with housekeeping staff to ensure rooms are cleaned and ready for guest use
Qualifications
Job Requirements:
- Prior experience as a front desk agent preferred
- Bilingual preferred (Spanish and English)
- Knowledge of hotel reservation software i.e., Visual Matrix
- Must be available to work weekends, days, nights, and holidays
- Must have a high school diploma or equivalent
- Strong computer skills
- Strong attention to detail
- Excellent time management skills
- Excellent communication skills
- Ability to multitask
- Ability to stand for long periods of time
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