What are the responsibilities and job description for the Office Assistant / Member Experience Coordinator — Gage Strength Training (West Chester, PA) position at Gage Strength Training?
About us
Gage Strength Training is a results-driven training facility in West Chester. We're small, fast-moving, and obsessed with our members getting stronger and staying longer. This Office Assistant is a key support role for the Gage Strength Training team which helps keep our facility running effectively, and enhancing the entire client experience.
What you'll do
- Own all billing and membership management — new agreements, changes, past-due follow-up
- Manage and extend member upgrades (this is the big one — see below)
- Answer inbound member texts and emails, same-day
- Stock and merchandise our supplement line, run sample handouts and displays
- Handle mail, bill pay, office supplies, and keeping the space stocked and sharp
The part that pays you more
This isn't a "sit at the desk" job. A core part of the role is talking to current members about upgrading their membership — more sessions, added services, better fit for their goals. You earn $50 for every member who upgrades. If you're good at this, it's real money on top of your hourly, and it's the fastest path to a bigger role here.
Who this is for
- Organized to a fault — nothing falls through the cracks with you
- Comfortable talking to people, in person and over text. You aren’t shy or afraid of conversations with people you don’t know yet.
- You take action without waiting to be told. Imperfect action beats perfect planning
- You energize the room. Members should be glad you're the one who picked up
No gym or fitness background required. We'll teach you the systems. We are just looking for someone motivated to learn!
Schedule & pay
20 hours per week, in-person at our West Chester facility. $20/hr plus $50 per member upgrade. Schedule is flexible for the right person — we can build it around mornings, afternoons, or a Monday/Wednesday/Friday block.
To apply
Send your resume and a few sentences on a time you talked someone into something that was genuinely good for them.
Pay: $20.00 per hour
Work Location: In person
Salary : $20 - $50