What are the responsibilities and job description for the Customer Service Representative (CSR) position at Gaffney Insurance Agency?
Gaffney Insurance Agency has an opening for a motivated customer service representative. Our family owned agency has been serving Kokomo and surrounding areas for 52 years. We specialize in both personal and commercial insurance with multiple carriers to offer our customers. As an independent agency, we take price in shopping for our customers to provide them with top coverage at an affordable rate.
We are looking for someone who is looking for a career and not just a job. Each employee at our office helps assist other employees when needed and works as a team. Candidates need to be available Monday - Friday 8:30 am to 5:00 pm.
As a Customer Service Representative, you will be responsible for:
- Answering inbound phone calls from customers and company representatives
- Take detailed notes from phone calls documenting customer changes and requests
- Processing customer's payments
- Processing policy changes
- Compare policy renewals
- File paperwork & files
- Processing daily mail
- Ensure proper documentation is completed for new or existing customers
- Ensure accurate balancing of cash drawer
- Build customer relationships-earn their loyalty and trust
Qualifications/Skills required:
*insurance license not required*
- Strong communication skills with customers and underwriters
- Excellent Customer Service Skills
- Ability to handle multiple tastes simultaneously
- Proficiency in Microsoft Office programs including Wordand Outlook
- Ability to take detailed notes on customer phone calls
- Goal oriented focus
- Patience
- Attentiveness
- Knowledge of the products - agency will train employees
- Time management skills
- Willingness to learn about new and existing products
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Work Location: In person
Salary : $12 - $15