Client Services Associate

Summary of Position:

The Client Service Associate provides individualized care and attention to each client, supports the relationship between the Advisor and the client, and is critical to appropriately leveraging Advisors’ time. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.

Duties / Responsibilities:

· Assists in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation

· Manages client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards

· Successfully partners with Broker Dealer for new account establishment, account maintenance, and compliance

· Processes, submits, and services all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available

· Assists in preparation of consolidated performance reporting on a monthly/quarterly basis

· Maintains CRM database; define and ensure adherence to appropriate client service models

· Manages multiple and competing priorities on a daily basis in pursuit of business objectives

· Works well with peers, coordinating and communicating as necessary

· Other responsibilities as assigned by the Office Manager

Preferred Skills/Abilities

·  Advanced computer skills (Outlook, Word, Excel and Power Point) are essential

· Excellent communication skills, both verbally and in writing

·  Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once

· Ability to build relationships with clients and internal partners and influence others without direct control

·  Detail-oriented

·  Fast learner with ambition to grow professionally and as a valued member of the firm

Education / Experience

· Bachelor’s degree in finance, accounting or related field preferred but not required

· The ideal candidate will have 2 years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance and managed accounts

· Previous experience in the independent financial services culture preferred

Physical Requirements

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to access and navigate each area in the office location.

· May occasionally be required to lift up to 30 pounds.

Compensation

· Compensation is determined by qualifications, experience, the external market, organization financials, and specific performance requirements.

· Salary is generally reviewed annually or if responsibilities and/or job requirements change. Salary increases are not guaranteed.

· A full range of benefits is offered for participation after a trial period.