SAP CRM Service

We are seeking an SAP CRM Consultant with 7 years of overall experience (minimum 3 years relevant) in SAP CRM Sales & Service. The candidate should have 8-10 years total work experience, including at least 1-2 full-cycle implementation projects, preferably involving ECC-ServiceMax integration.

Key Responsibilities:

• Configure and support SAP CRM Sales & Service processes, including end-to-end sales order management, pricing, billing, and various sales scenarios.

• Work on SAP CRM-ECC integration, covering Business Partner, Product Master, and Install Base.

• Perform middleware troubleshooting and support data replication issues.

• Support SAP SD & LE processes; exposure to delivery management and STO processing is preferred.

• Work on service processes, including Service Parts Integration, Complaints & Returns, and Equipment Life Cycle (ELC).

• Utilize tools such as Solution Manager, Issue Management tools, and HP Quality Center for defect and test management.

• Collaborate with cross-functional teams and lead small teams in implementation projects.

Required Skills:

• Strong functional knowledge of SAP CRM, SAP SD, and SAP LE.

• Excellent communication, documentation, and interpersonal skills.

• Ability to lead and manage tasks within implementation and support environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.