What are the responsibilities and job description for the VoIP Implementation & Support Technician position at Gabbit, LLC?
Job Overview
Gabbit is seeking VoIP Implementation & Support Technicians to join our growing team. We are looking for people with ambition for advancement, enjoy working in a tight-knit team, have a desire to deliver exceptional customer service and enjoy learning new skills while problem solving.
Responsibilities
- Provision and configure VoIP customers on our telephone platform.
- Install, configure, and deploy IP phones and related VoIP hardware (remotely).
- Turn up new customer phone systems and verify proper operation.
- Install and configure business Internet services, including routers, firewalls, and network equipment.
- Configure SIP trunks, auto attendants, hunt groups, voicemail, call routing, and user features.
- Troubleshoot VoIP, internet connectivity, and networking issues.
- Work directly with customers during onboarding, implementation, and on-site installations.
- Document installations and maintain accurate customer records.
- Coordinate with the sales and support teams to ensure successful customer deployments.
Requirements
- Strong troubleshooting and customer service skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects and prioritize work effectively.
- 4 year college degree.
- Valid driver's license and ability to travel to customer locations.
Preferred Experience
- 2 years of experience with hosted VoIP systems.
- Knowledge of SIP, VoIP networking, VLANs, QoS, DHCP, DNS, routers, firewalls, and switching.
- Experience installing and supporting business phone systems and internet services.
- Familiarity with Juniper, Ubiquiti, Cisco, or similar networking equipment is a plus.
- Linux experience is a plus but not required.
Join us if you're passionate about advancing your career in telecommunications and networking technology! We’re committed to fostering a supportive environment where your skills grow through hands-on experience with innovative communication solutions—making a real impact every day!
Pay: $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Vision insurance
Education:
- Bachelor's (Preferred)
Ability to Commute:
- St. Louis, MO 63132 (Required)
Work Location: In person
Salary : $50,000