What are the responsibilities and job description for the Equipment Room Agent position at G2 Secure Staff?
Req Number
22-131
Job Description
Coordinating and distributing equipment to employees.
EDUCATION AND EXPERIENCE:
High School diploma or equivalent.
Previous airport and/or customer service experience preferred.
Previous radio / phone dispatch experience desirable.
Previous supervisory experience preferred.
Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
Must be 18 years of age or older.
Must have a reliable telephone and transportation number.
PERSONAL AND PHYSICAL REQUIREMENTS:
Treat all information as confidential.
Posses the tact to deal with all levels of situations, client representatives, employees and the public.
Ability to work from verbal and written instructions.
Ability to communicate in English clearly and concisely verbally and in written form.
Must be detail-oriented and perform with minimal supervision.
Must be able to handle multiple situations simultaneously.
Must have excellent radio/telephone skills.
Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
Must be able to lift, carry and/or hold up to 75 lbs.
Must pass pre-employment and random drug test.
Must complete a criminal background check.
Must meet necessary requirements to obtain a security sensitive identification badge.
Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
Must be familiar with and abide by all Client/company regulations.
Work with Client Special Services Representatives to ensure all requests for services are met.
Actively Participate in the Safety Management System (SMS)
Pull assignments or work orders from computer, as needed.
Do all reports accurately and in a timely manner.
Must be familiar with all FAA/ TSA/Airline/Company regulations.
Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
Escalate issues to operations Manager Immediately.
Deal courteously and tactfully with fellow employees and passengers if necessary.
Communicate effectively with fellow employees.
Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.
Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.
Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
Maintain and distribute radios (where applicable).
Always complete the appropriate documentation and reports in thorough and timely manner.
Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
Provide general information and directions to passengers.
Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
Attend meetings and inservices as required.
Utilize appropriate communications channels and maintain records, reports and files as required.
Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
Identification badges must always be visible.
Adhere to company policies and procedures and participate in achievement of company objectives.
Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
Perform other duties as requested.
Location
400 E. Las Colinas Blvd. Suite 750, Irving, Texas 75039, United States
9303 Jeff Fuqua Blvd, Suite 1855, Orlando, Florida 32827, United States
1100 Lee Wagener Blvd, Suite 306, Ft. Lauderdale, Florida 33315, United States
3665 N. Harbor Dr, Terminal 1, Suite 110, San Diego, California 92101, United States
5757 W. Century Blvd., Suite 650, Los Angeles, California 90045, United States
Pay Ranges
$13.00 - $20.00
"The hourly pay wage will vary depending on airport location"
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22-131
Job Description
Coordinating and distributing equipment to employees.
EDUCATION AND EXPERIENCE:
High School diploma or equivalent.
Previous airport and/or customer service experience preferred.
Previous radio / phone dispatch experience desirable.
Previous supervisory experience preferred.
Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
Must be 18 years of age or older.
Must have a reliable telephone and transportation number.
PERSONAL AND PHYSICAL REQUIREMENTS:
Treat all information as confidential.
Posses the tact to deal with all levels of situations, client representatives, employees and the public.
Ability to work from verbal and written instructions.
Ability to communicate in English clearly and concisely verbally and in written form.
Must be detail-oriented and perform with minimal supervision.
Must be able to handle multiple situations simultaneously.
Must have excellent radio/telephone skills.
Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
Must be able to lift, carry and/or hold up to 75 lbs.
Must pass pre-employment and random drug test.
Must complete a criminal background check.
Must meet necessary requirements to obtain a security sensitive identification badge.
Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
Must be familiar with and abide by all Client/company regulations.
Work with Client Special Services Representatives to ensure all requests for services are met.
Actively Participate in the Safety Management System (SMS)
Pull assignments or work orders from computer, as needed.
Do all reports accurately and in a timely manner.
Must be familiar with all FAA/ TSA/Airline/Company regulations.
Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
Escalate issues to operations Manager Immediately.
Deal courteously and tactfully with fellow employees and passengers if necessary.
Communicate effectively with fellow employees.
Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.
Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.
Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
Maintain and distribute radios (where applicable).
Always complete the appropriate documentation and reports in thorough and timely manner.
Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
Provide general information and directions to passengers.
Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
Attend meetings and inservices as required.
Utilize appropriate communications channels and maintain records, reports and files as required.
Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
Identification badges must always be visible.
Adhere to company policies and procedures and participate in achievement of company objectives.
Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
Perform other duties as requested.
Location
400 E. Las Colinas Blvd. Suite 750, Irving, Texas 75039, United States
9303 Jeff Fuqua Blvd, Suite 1855, Orlando, Florida 32827, United States
1100 Lee Wagener Blvd, Suite 306, Ft. Lauderdale, Florida 33315, United States
3665 N. Harbor Dr, Terminal 1, Suite 110, San Diego, California 92101, United States
5757 W. Century Blvd., Suite 650, Los Angeles, California 90045, United States
Pay Ranges
$13.00 - $20.00
"The hourly pay wage will vary depending on airport location"
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Salary : $13 - $20
