What are the responsibilities and job description for the Field Service Technician (Forklift) position at G&W Equipment, Inc.?
G&W Equipment, Inc. is a family-owned dealership for CAT® Lift Trucks, Mitsubishi Forklifts, and Jungheinrich Forklifts. We provide sales, service, and support for material handling and aerial equipment across North Carolina, South Carolina, and Georgia.
We’re looking for a Field Service Technician to join our Raleigh team. In this role, you’ll travel to customer sites to perform preventative maintenance, troubleshooting, and repairs on forklifts, aerial lifts, and other material handling equipment. You’ll work independently, interact directly with customers, and help keep their operations running smoothly.
What you’ll be doing
Troubleshoot, diagnose, and repair mechanical, hydraulic, and electrical systems
Maintain and repair both internal combustion and electric-powered equipment
Communicate effectively with customers and provide a positive, professional service experience
Use tablets and laptops for diagnostics, documentation, and internet-based resources
Follow all safety procedures and company standards while working independently in the field
What you bring
Strong mechanical and electrical troubleshooting ability
Understanding of hydraulic systems and their components
Previous experience working on forklifts, heavy equipment, tractors, or similar machinery
Good communication and customer service skills
Ability to work independently and manage your daily schedule
Comfortable using technology for diagnostics and reporting
Valid driver’s license with a clean driving record
Must be able to pass pre-employment background check, drug screen, and physical
What we offer
Competitive pay with paid time off
Extensive hands-on training and ongoing development
Flexible hours with opportunities for overtime
Company-provided vehicle, uniforms, tablet, and cell phone
401(k) plan with 100% company match up to 6%
Medical (HSA and PPO options), dental, and vision insurance
Company-paid short- and long-term disability coverage
Company-paid life insurance, with the option to purchase more
A stable, family-owned company that values long-term careers and teamwork