Operations Manager, Retail Marketplace | G-III

Retail Marketplace Operations Manager, G-III

Position Description

Reporting To: Vice President of Network Strategy & Analytics

Location: On-Site in Dayton, NJ Distribution Center

Profile:

The Retail Marketplace Operations Manager will support the following:

• Direct-to-consumer shipping activities including marketplace, drop-shipments, and direct to consumer
• Returns management and disposition
• Retail and outlet shipping for owned stores

The Manager will play a key role in fostering strong relationships with internal stakeholders in Distribution Operations and the Retail team to optimize performance. This role will support the continuous improvement of the returns process, as well as helping to ensure timely and efficient delivery of merchandise directly to customers or GIII retail outlets.

The ideal candidate will have a proven track record of success in returns management, e-commerce operations, and supply chain logistics, with strong leadership abilities to optimize these areas and collaborate cross-functionally to achieve business goals.

Responsibilities:

• Partner with leadership to analyze and accelerate strategies that define and implement best practices for merchandise returns, inventory placement, and disposition.
• Develop and implement the overall returns strategy to improve customer satisfaction and optimize the returns process, reducing costs and enhancing operational efficiency.
• Lead the development and roll-out of enhanced direct-to-consumer shipping and retail programs to ensure the timely and accurate delivery of products directly to customers.
• Compiling forecasts to be used by the operational teams.
• Monitor the D2C and retail supply chain performance to ensure timely and accurate fulfillment. This includes working closely with the GIII facility and 3PL leadership teams and the internal operations management team.
• Work closely with the Distribution Operations team to update and refine the D2C shipping procedures for the enterprise.
• Promote a customer-first approach across all D2C touchpoints, from online ordering to delivery, enhancing customer satisfaction and brand loyalty.
• Collaborate with IT teams to ensure that the necessary technology and systems (e.g., order management, fulfillment, and CRM systems) are integrated and optimized for efficient D2C operations.
• Identify and execute process improvements for returns handling, ensuring accuracy, timeliness, and alignment with company policies and customer expectations.
• Monitor and analyze returns data, identifying trends, root causes, and areas of opportunity for continuous improvement. Provide regular reports to leadership on key metrics, such as return rates, product defects, and cost of returns.
• Develop and manage KPIs and reporting frameworks to monitor and evaluate operational performance, identifying opportunities to optimize efficiency and reduce costs.
• Lead cross-functional initiatives to facilitate process improvements.

Qualifications/Requirements:

• Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration or related field.
• 5 years of relevant experience, prior experience working cross functionally with CRM, Operations, Finance strongly preferred.
• A proven track record in leadership roles with the ability to drive change and foster innovation.
• Strong collaboration and creative problem-solving skills
• Demonstrated record of achievement in developing key business initiatives and forging productive relationships to drive growth and opportunity.
• Proven ability to communicate effectively across all levels of the organization, translating operational data into actionable insights.
• Results-oriented, with a focus on operational excellence and continuous improvement.
• Exceptional communication and leadership skills.

The pay range for this position is: $75,000 per year -$85,000 per year

Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York City Salary Transparency Law.

About G-III Apparel Group, Ltd. | www.g-iii.com

G-III excels at bringing excitement and confidence to customers through the fashion we create. We are global experts in design, sourcing, manufacturing, distribution and marketing, which enables us to fuel the growth of a substantial portfolio of brands. With more than 30 licensed and owned brands, including some of the most sought-after names in global fashion, our success is driven by our team’s entrepreneurial spirit and our deep relationships across the industry.

G-III’s owned brands include DKNY, Karl Lagerfeld Paris, Donna Karan, Vilebrequin, Sonia Rykiel, G.H. Bass, Bass Outdoor, Andrew Marc, Eliza J., GIII Sports and more. G-III has fashion licenses under the Calvin Klein, Tommy Hilfiger, Cole Haan, Dockers, Guess?, Kenneth Cole, Levi’s, Vince Camuto, Margaritaville and more. G-III also operates retail stores for the DKNY, Karl Lagerfeld Paris and Donna Karan brands.