What are the responsibilities and job description for the Operations Manager position at G&H Trash Valet?
Company Description G&H Trash Valet, founded in 2013 by Texas first responders, provides CARE-driven, customizable trash valet services for multi-family communities across the United States. The company is built on firefighter, police, and veteran values, emphasizing reliability, urgency, and attention to detail. Services focus on doorstep trash collection, recycling, and waste management tailored to each community’s specific needs. Team members are encouraged to take pride in service, safety, and customer satisfaction, contributing to clean, well-managed living environments. G&H Trash Valet offers a mission-oriented environment for individuals who value community impact and operational excellence.
Role Description The Operations Manager is a full-time, role based in Grand Prairie, TX, with flexibility for some work from home. This role oversees daily field operations, including route planning, staffing, scheduling, and quality control for trash valet and recycling services. COLLECTING TRASH IS A REQUIREMENT AS NEEDED.
The Operations Manager monitors performance metrics, addresses operational issues, and ensures adherence to safety, cleanliness, and customer service standards. Responsibilities include supervising and coaching team leads and valets, managing vendor relationships, and maintaining equipment and supplies. The role also involves reviewing budgets and optimizing processes.
-This position requires work in the evenings and sundays are mandatory. COLLECTING TRASH WILL BE REQUIRED AS NEEDED.
Qualifications
- Operations and management skills, including scheduling, route planning, and process improvement.
- People leadership skills, such as team supervision, performance coaching, and conflict resolution.
- Customer service and communication skills for working with property managers, residents, and internal stakeholders.
- Basic budgeting, reporting, and data analysis skills to manage costs and track key performance indicators.
- Knowledge of waste management, recycling practices, and safety standards (or willingness to learn).
- Strong organizational skills, attention to detail, and the ability to prioritize in a fast-paced environment.
- Comfort with technology, including scheduling tools, mobile apps, and office productivity software.
- Ability to work on-site in Grand Prairie, TX, with occasional field visits during evening or weekend hours as needed.
- Previous experience in operations, facilities, logistics, or service management is preferred.
- High school diploma or equivalent required; additional education in business, operations, or related fields is a plus.