What are the responsibilities and job description for the Account Manager position at G&G Insurance?
G&G is shaking up
the insurance world with exceptional representatives who wow
clients at every turn through technology and best-in-class
service. We are on a mission to save auto and homeowners time
and money while finding and servicing the best insurance for
their needs. Voted as the ‘Best Agency to Work For’ year
after year by the Insurance Journal, G&G not only seeks
to bring an exceptional experience to our clients but to our
employees as well. We’re just getting started with what we
will accomplish! We’re looking for people who are just as
passionate about helping make consumers’ financial lives
easier as we are.
We are looking for
open-minded, highly motivated, and infectiously positive people to
help us build an awesome new company for the insurance
world.
Your day will consist
of providing exceptional experiences by guiding clients
through their renewal and shopping for other options within
G&G’s network of carriers. Additionally, you will service
customer’s requests as they relate to helping with policy
changes and answering policy-related questions. As our
customer’s lives change, so should their insurance.
Through the course of everyday customer interactions,
you will identify and offer cross-sell and upsell
opportunities. To be successful in this role, you
should have the gift of gab and be able to earn our clients’
trust.
Ultimately, you will
help build and maintain our reputation as a company that
offers top-notch client experiences throughout the insurance
process.
We are an open,
diverse, and collaborative team working across multiple
locations.
What you’ll do…
- Advise clients about
the impact that policy changes or additions
can have to their
policy
- Guide clients
through their options during their renewal and assist
them with changing insurance companies within
G&G
- Work with current
clients that have additional insurance needs, such as
purchasing a home, boat, motorcycle, RV, life insurance,
etc
- Save clients who
may be looking to change insurance agencies
- Identify and
recommend cross-selling and upselling
opportunities
- Make daily outbound
calls to complete customer service requests
- Field inbound
calls/text/emails/faxes regarding customer service
requests.
- Educate our clients
on the details of their policies
- Leverage technology
to meet our clients’ evolving needs
- Work through
customer service requests with quality and
speed
- Build rapport to
ensure that all clients are receiving the reputable G&G
exceptional experience
- Work effectively in
a collaborative team environment
- Solve complex
problems with multiple parties involved
Requirements
You’d be a great fit if
you are…
- Able to adhere to
repetitive processes while solving unique problems
- A fast learner who
is meticulous, diligent, and proud of your
work
- Adaptable,
positively embrace change, and have a growth
mindset
- Empathetic towards
each client’s unique needs
- Open to two-way
feedback and coaching, your success is our success!
- Interested in
working in a fast-growing start-up environment
- Curious and willing
to challenge the status quo
- Highly motivated,
have an entrepreneurial spirit, and a strong work ethic
Qualifications:
- Excellent
communication skills: written, verbal, and
listening
- Insurance
experience is not required, we will reimburse
licensing fees (license required before start date)
and provide extensive training so you become an
insurance expert!
- High School Degree
or equivalent
- 3-5 years of
relevant work experience
- Ability to
multitask, strong computer, analytical,
decision-making, time management, and organizational
skills
Benefits
Benefits Perks:
- Competitive base
salary of $43,000 per year bonus
opportunity
- 15 days PTO 8
Company Holidays Your birthday
- Flexible
schedule
- G&G provides
rich benefits packages including health, dental,
vision, and other supplemental health insurance
options
- Retirement savings
matching
- Company-sponsored
team outings
- $15/mo
gym/health/wellness stipend that increases with
tenure
- 5 Star office perks
including beverages and snacks
- A positive
non-corporate atmosphere where diversity is
valued
- Opportunity to win
an all-inclusive trip to Mexico each
quarter
- Dynamic career
growth and professional development opportunities within a
growing company
Salary : $43,000