What are the responsibilities and job description for the Market Administrator position at G. Fedale Roofing and Siding?
This position is located in North Wales, Pennsylvania.
Emerging Markets Administrator
Are you interested in working more than just a roofing and siding company? G Fedale is a trusted partner dedicated to excellence in every aspect of our work. We are the one of the fastest growing roofing and siding companies in the tri-state area. Repeated voted as top work places in Delaware. With a legacy spanning 18 years, we have established ourselves as a leader in the industry, serving residential and commercial clients with top-quality craftsmanship, exceptional customer service and unwavering integrity.
Summary:
Emerging Market Administrator provides support and execution of initiatives, covering a broad gamut of financial, operational, customer service, and office related strategic tasks.
Essential Duties and Responsibilities:
Maintains general office upkeep, keeping inventories stocked, ordering supplies, and coordinates maintenance of building and/or data with Support and/or IT services and vendors. Cleans office once a week.
Greets visitors that visit throughout the day, offering coffee or refreshments and looking to help answer questions or direct them to the appropriate person.
Handles General Administrative duties such as answering phones, scheduling appointments, monitoring calendars, coordinating visitors/trainers, job folder creation, etc.
Maintains production, service, and warranty scheduling, aligning the appropriate teams to execute projects. Collaborates with suppliers and project management team to ensure materials are available.
Print subcontractor payables for Friday.
Event Planning for location, including field team lunch meetings, sales trainings, and special events (e.g. Christmas party, team building events, etc.)
Handles billing coordination for any projects produced by location Project Management Team (billing and invoicing).
Works with H/r and Gm to schedule new candidates for interviews.
Provides timely reports to Gm as requested related to location performance and metrics.
Looks to improve location process, and informs management when additional personnel or assistance may be needed.
Social Media Ambassador: utilize social media avenues to endorse company services on a regular basis.
Receive deposits and scan to account, and issue payment to business affiliates as needed
Work with other Area Managers to execute tasks as needed.
Data entry for lead generation with metrics from all events, canvassing, and self-gen relationship building, along with source management and follow up calls as needed.
Manages Customer Care and Appreciation programs to encourage positive experiences, increased referrals, and repeat business, including thank you cards, cookies, referral gift cards, etc.
Maintains General Manager Task schedule and calendar, and provides support and strategic suggestions to execute tasks in a timely fashion.
Assist in Maintaining Sub-Contractor Relationships and Documentation for audits.
Landlord Responsibilities including the collection of rent, bank deposits, schedule repairs as needed.
Seeks to improve productivity and results on a daily basis, and provide feedback to management for ways OUR COMPANY can improve.
Follows all Company safety rules and operating procedures, practices and guidelines.
Completes other tasks as assigned by management.
Requirements:
A high school diploma or equivalent. College degree is a plus.
1-2 years of experience working in sales. Retail experience is a plus.
Familiarity with multi-station phone systems, voice mail, and transferring calls.
Basic 4-function math skills: addition, subtraction, multiplication, and division.
Familiarity with using computers and a service-oriented CRM software.
Excellent customer service skills, including the ability to keep calm and be clear with challenging Customers, staff, and vendors.
The perseverance to keep pursuing solutions even when Customers, staff, or vendors are not cooperative.
Strong oral and written communication skills when interacting with Customers, staff, management, or vendors.
Strong abilities to multitask, prioritize activities, and react quickly to changing information.
A valid driver's license with no DUIs and no restrictions on driving for company-related business.
A clean, reliable, and insured personal vehicle to ensure a prompt start to the working day.
Desirable personal traits including honesty, integrity, accuracy, high standards, fairness, and good listening and time management skills.
No restrictions or requirements preventing the ability to work in the US for any US company.
Benefits:
We offer comprehensive and competitive benefits to employees (and their Families) such as medical, dental, vision, life insurance, short-term, long-term disability and a plethora of other coverages. In addition, we also offer a matching 401K to eligible employees.
Physical demands:
The ability to walk around an office, warehouse, or neighborhood, climb and descend stairs, work in a seated position at a desk for hours at a time, stand at a trade/home show for hours at a time, drive to and from offsite meetings, operate computers and phones, open/close file cabinets, bend/stand as necessary, set up and lift and carry up to 25 pounds.
EEO statement:
G. Fedale General Contractors is an Equal Opportunity Employer. We embrace diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics when making hiring decisions. All employment is decided on the basis of qualifications, merit, and business need.