What are the responsibilities and job description for the Customer Service Representative / Office Admin position at G&F?
Job Title: Customer Service Representative
About Us: We are a dynamic and growing company committed to helping home owners save their home from foreclosure. Our team values collaboration, innovation, and excellence in all that we do. We're seeking a Customer Service Representative/ Office Admin to join us in providing exceptional support to our valued clients.
Job Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, and text.
- Assist clients with any kind of questions or concerns.
- Handle client's complaints with patience and empathy, ensuring a positive resolution.
- Document client interactions accurately and maintain records in our CRM system.
- Continuously seek ways to improve the client experience and contribute to team goals.
Qualifications:
- Previous client service experience is preferred, but not required.
- Strong communication skills, both verbal and written.
- Empathetic and client-focused attitude.
- Ability to multitask and handle inquiries efficiently.
- Problem-solving skills and adaptability in fast-paced situations.
- Proficiency in using basic computer software and CRM systems.
- High school diploma or equivalent.
Perks:
- Competitive salary.
- Opportunities for advancement within the company.
- Collaborative and supportive work environment.
- Ongoing training and development opportunities.
Also, most importantly looking for someone with positive attitude, that can communicate
and work well with others under any circumstance.
Job Types: Full-time, Contract
Pay: From $40,000.00 per year
Physical Setting:
- Office
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Beverly Hills, CA (Required)
Ability to Relocate:
- Beverly Hills, CA: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000