What are the responsibilities and job description for the System Support Analyst (IT Help Desk) position at G & C Food Distributors?
Job Title: System Support Analyst (IT Help Desk)
Company Introduction: G&C Food Distributors is a leading re-distributor of refrigerated, frozen, and dry food. We store and deliver more than 4,000 food items to meet the needs of our customers across 28 states and 35 countries internationally.
Location: Syracuse, NY (onsite)
Schedule: Monday through Friday, 8:30 AM - 5:30 PM
Job Summary:
G&C Foods is seeking a System Support Analyst to join our IT team and support critical business operations across the company. This is a hands-on, high-visibility role where your work directly impacts users and business performance every day. In this position, you will interact with G&C associates and customers to resolve technical system issues while becoming knowledgeable in the configuration, support, and use of a variety of technical systems. Responsibilities include workstation technical support, business applications support, systems administration, help desk support, software configuration administration, and testing and validation, as needed, to ensure reliable and efficient system performance.
Duties and Responsibilities:
- Manage and support G&C's computer systems on a day-to-day basis by investigating, troubleshooting, and resolving technical issues, including critical incidents, while leveraging available IT resources as appropriate.
- Provide desktop and workstation support, including deploying, configuring, upgrading, and maintaining PCs, laptops, mobile devices, peripherals, and software in existing environments.
- Administer user accounts, groups, permissions, and access within Microsoft 365, Active Directory/Entra, ensuring appropriate access controls and security.
- Install, configure, test, and support new hardware, software, tools, and technologies while evaluating interoperability, system impact, and software licensing compliance.
- Perform system administration tasks, including system performance audits, software updates, configuration changes, and identifying opportunities to standardize processes and automate routine tasks.
- Provide first-line technical support and training to associates, answering questions, researching complex issues, and ensuring users can effectively utilize technology and business applications.
- Work collaboratively with the IT team to diagnose and resolve complex technical issues while delivering timely support to associates and customers.
- Maintain the security and integrity of computer systems by following established policies, configuring systems appropriately, and taking proactive measures to prevent unauthorized access.
- Participate in after-hours support by responding to operational issues and on-call requests as needed.
- Perform other duties and special projects as assigned.
Required Skills & Qualifications:
Qualifications
- 2–4 years of experience in IT support, help desk, or a related technical support role preferred.
- Working knowledge of Windows operating systems, Microsoft 365, Active Directory/Entra, and general desktop troubleshooting.
- Associate's degree in a technical field or equivalent combination of education and hands-on experience preferred.
- Technical certifications such as CompTIA A , Network , or similar certifications are preferred.
- Experience working in a fast-paced, operations-driven environment.
What We're Looking For
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong verbal and written communication skills with the ability to explain technical concepts to users of varying technical backgrounds.
- A customer-focused mindset with a positive attitude and commitment to delivering excellent support.
- Ability to work collaboratively with teammates while taking ownership of assigned work.
- Self-motivated, eager to learn new technologies, and willing to adapt to changing business needs.
Nice to Have (But Not Required)
- Experience with Intune, Action1, or other endpoint management tools.
- Exposure to ERP or warehouse/distribution systems, especially NCR and Power Enterprise.
- Experience supporting Zebra handheld devices and related programming or configuration.
Why Build Your Career at G&C Foods?
At G&C, we believe exceptional people deserve exceptional rewards. When you join our team, you’re not just taking a job; you’re stepping into a career with a company that invests in your growth, values your contribution, and celebrates your success.
Our Benefits Package Includes:
- Competitive Health Coverage – Medical plans starting at just $36.80/week, plus comprehensive vision, dental, and a 401(k) with company match to secure your future.
- Company-Paid Life Insurance – Because your peace of mind matters.
- Performance-Based Bonuses – Earn up to the equivalent of five additional weeks’ pay each year based on your impact and results.
- Onsite Fitness & Wellness Centers – Stay active and healthy without leaving the workplace.
- Flexible Scheduling Options – Designed to support your life outside of work.
- Company Culture Perks – From team cookouts and appreciation events to seasonal holiday gifts, we celebrate our people year-round.
- Exclusive Employee Product Discounts – Access unbeatable prices on a wide range of products, available only to our team.
- Career Advancement – Clear pathways to grow within the company, backed by leadership who invest in your success.
- Open-Door Leadership – Access to decision-makers who listen, act, and value your input.
- Annual Flu Clinics – Convenient, no-cost health support right at work.
- …and much more – A workplace where respect, teamwork, and opportunity come standard.
Join a company that’s growing, innovating, and leading the way in foodservice redistribution—while keeping our people at the heart of everything we do.
Contact/Application Information:
If you’re interested, please apply through Indeed. If you have any questions, you can email recruiting@gcfoods.com. Thank you for your interest, and we look forward to meeting you!
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Salary : $65,000 - $75,000