Night Janitorial Operations Manager

Position Summary: This position is responsible for the daily planning, scheduling, and organizing of the duties of the janitorial employees. This position is responsible for providing direction and leadership to ensure effective operations, complete customer satisfaction and long-term sustainable growth.

Essential Functions and Responsibilities include the following. Other duties may be assigned. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Manages the implementation of goals, objectives, policies, procedures and work standards for evening janitorial operations.
• Monitors and directs nightly operations to ensure that policies and procedures are being followed, that goals and objectives are met, and that services are being provided efficiently and effectively; takes corrective action as necessary; personally handles the most difficult, sensitive or controversial projects for the evening janitorial operations.
• Manages and monitors the evening janitorial hours budgets.
• Participates in the reviews and evaluations of the work of subordinate operational staff.
• Participates and assists in training, development and work evaluation of subordinate staff; makes recommendations on hiring, termination, promotion, remedial training, and corrective discipline as required.
• Manages systems and maintains records that provide for the proper evaluation, control and documentation of assigned activities; prepares and directs the preparation of a variety of written correspondence, reports, procedures, directives, and other materials.
• Inspects work performed to ensure conformance to specifications and established standards.
• Consults with and helps staff members to resolve production issues and personnel problems.
• Makes recommendations for equipment or other asset purchases based upon targeted goals and operational needs.
• Manages and ensures implementation of best practices procedures throughout all areas of nightly janitorial operations.
• Assists in ensuring all work orders are completed promptly and accurately.
• Reviews and approves employee timecards and personnel documents.
• Performs fill-in or substitute duties as necessary.
• Performs other related duties as assigned.

Supervisory Responsibilities: Directly supervises all Account Supervisors and Building Leads. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skills, and Abilities:

• knowledge of cleaning products and cleaning equipment and procedures
• Knowledge of business and management principles and practices
• Knowledge of project management principles and practices
• Knowledge of human resource principles and practices
• Intermediate to advanced knowledge of Microsoft office suite products such as outlook, excel, and word
• Excellent client and customer service skills
• Excellent planning and organizational skills
• Ability to train, develop and evaluate staff
• Ability to deal effectively with difficult people
• Ability to handle sensitive and confidential matters and situations with clarity and tact
• Ability to gather and analyze information skillfully
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to prioritize multiple tasks and ability to prioritize the work of direct reports.
• Ability to work effectively both independently and as part of a team
• Ability to analyze and evaluate to choose the best solution and solve problems.
• Ability to maintain a positive work atmosphere by behaving and communicating in a manner that promotes good relationships with customers, clients, co-workers and management.

Education/Experience: A high-school diploma or General Education Degree is required. At least three years of experience in the janitorial or related field of work is required. At least three years of supervisor experience is required.

Certifications/Licenses: A valid Ohio Drivers' License is required.

Physical Demands: While performing the duties of this job, the employee is frequently or regularly required to walk; stand; stoop; kneel; crawl; bend; climb; use arms and hands to finger, handle, reach over head, feel, or grasp objects, tools, or controls; push and pull; frequently lift and/or move up to 50lbs and occasionally move and/or lift up to 100lbs; Vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this position, the employee is exposed to weather conditions prevalent at the time. Some jobs require an employee to be exposed to unpleasant and noxious fumes and odors. Some jobs require an employee to hazardous work environments. Some jobs require an employee to work where there is a significant chance of injury. This job requires the use of personal protective equipment(PPE) including eye, face, foot, hand, and head as required by the particular task or job assignment.