What are the responsibilities and job description for the Service Dispatcher position at G.A Bove Fuels?
Company Description
G.A. Bove Fuels has been a trusted provider of heating solutions in the northern capital region for over 90 years. We pride ourselves on our commitment to customer service, offering fuel delivery and furnace repair around the clock, ensuring that our customers stay warm throughout the year. As a family-owned and operated company, we are committed to our customers and staff. This includes a focus on professional development as the business grows.
Summary
We are seeking a dedicated Service Dispatcher to join our team at G.A. Bove and Sons. In this role, you will be essential in coordinating service calls and managing our service operations to ensure timely and efficient services for our customers.
Expected hours for this full-time role are Monday through Friday, from 8AM-5PM in the summer. During our busy season (winter), there may be some need for limited overtime.
Responsibilities
- Responsible for receiving and prioritizing service calls
- Create and maintain a schedule of work for service technicians.
- Read geographical maps and use GPS tracking system to optimize route efficiency.
- Receive status calls and follow-up with techs in the field over radio.
- Inform techs in the field of additional calls assigned and important information about the calls.
- Liaise between technicians, office staff, and customers to schedule calls.
- Ensure routes are completed daily.
- Perform other job-related duties as assigned by Management.
Requirements
- Strong problem solving & organizational skills
- Strong communication skills - ability to communicate effectively and relay information correctly
- Overtime availability
- Able to follow internal processes and safety procedures
- Ability to handle high volume with speed & accuracy
- Proficiency using a computer, CB radio, GPS, and telephones
- Proficiency in Excel, MS Outlook, and Word knowledge preferred
Preferences
- Knowledge of fuel industry
- Experience dispatching
If you’re ready to join a family-oriented company that values hard work and dedication, apply today to become part of the G.A. Bove team!
Job Type: Full-time
Benefits:
- Health Insurance (including Dental and Vision)
- 401(k) after 180 days
- Employee discount on fuel/service
- Discretionary Christmas bonus
- Potential annual merit raises
- Life insurance
- Paid time off
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $23 - $28