Client Care Specialist

Job Summary
We are seeking a dedicated and detail-oriented Client Care Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with exceptional service and support. The ideal candidate will possess strong communication skills, a background in project and account management, and experience with pulling insurance benefit and eligibility as well as authorization information. This position offers an opportunity to work within a fast-paced environment focused on customer relationship management within the healthcare field.

Deliver Best-in-Class Patient Experience

• Greet every patient and visitor with genuine warmth, eye contact, and a smile
• Create a positive, calming, and friendly environment from check-in to check-out
• Answer phone calls and manage patient questions, intake, and scheduling
• Build relationships — learn names, celebrate progress, and create memorable moments

Front Office Operations & Scheduling

• Schedule evaluations and follow-up appointments with accuracy and efficiency
• Convert referrals into timely evaluation appointments
• Manage daily schedules for therapists to maximize access and minimize gaps
• Maintain an organized, professional, and clean front office

Insurance & Payments

• Verify insurance coverage and authorization requirements using established processes
• Clearly communicate benefits and financial expectations to patients
• Collect patient payments at time of service
• Prepare daily deposit summaries

Clinic Support & Administrative Excellence

• Monitor patient arrival rates and proactively follow up on cancellations or missed appointments
• Support documentation workflows and routing
• Assist with physician outreach or patient communication when needed
• Track clinic supplies and notify the operations team as needed
• Support special events, marketing activities, or community engagement efforts

Work Environment & Schedule

• Part-time 16-24 hours a week with the opportunity to work towards full time
• Primarily seated office work with frequent interaction with patients, families, therapists.
• Normal front-office physical activity (walking, light lifting <20 lbs., computer use, phone work)
• Occasional support for community events or patient workshops

Pay: $17.00 - $24.00 per hour

Expected hours: 16.0 – 24.0 per week

Benefits:

• 401(k) matching

Education:

• Associate (Preferred)

Experience:

• Medical receptionist: 1 year (Preferred)
• Insurance verification: 1 year (Preferred)

Work Location: In person

Salary : $17 - $24