What are the responsibilities and job description for the Customer Service Representative position at FYZICAL Therapy and Balance Centers?
Why You'll Love This Job
Do you have a passion for making a difference in the lives of others?
Are you someone who sets and achieves goals?
Do you want to work for a patient care organization committed to the health and wellness of individuals of all ages?
If you have a passion for helping others and enjoy interacting with the public, consider joining our team as a Client Care Specialist at FYZICAL. We are currently seeking a Medical Receptionist / Front Desk to join our team at our Fort Lee, NJ location.
The Medical Receptionist / Front Desk position involves entering patient data, patient scheduling, and payment collection in an EMR system. Candidate must project a warm, enthusiastic, and friendly demeanor with clients and team members. Candidates should be comfortable explaining health insurance benefits, answering phones, scheduling, and multitasking.
- Route incoming office communication to the right place: phone, email, fax, mail.
- Intake for New Patients. Receive Initial Evals and follow-ups to be scheduled via fax, email, external marketing requests, phone, and live.
- Schedule full plans of care after Initial Evals.
- Collect co-pays, deductibles, and other over-the-counter payments at the time of visit.
- Tracks referral sources of patients and conversion of referrals into appointments
- Contact the client’s insurance company for verification of insurance benefits and to understand the requirements needed for coverage of physical therapy visits
- Performs other miscellaneous administrative tasks as directed
- Self-motivating with the ability to proactively and independently handle complex scheduling. Handles task through to completion
- Comfortable with handling medical reimbursements/billing process
- Ability to multitask, including assisting patients, and making phone calls to insurance companies to verify insurance benefits for clients
- Listen, speak, and write to team members and patients clearly and concisely
- Ability to maintain a calm and friendly demeanor with clients, insurance companies, and team members
- Genuinely empathetic and caring towards patients
- Honest, speak your mind, and own it, even when controversial. You call out actions inconsistent with our values. You make work fun.
Salary : $17