What are the responsibilities and job description for the IT Support Specialist position at FYDA FREIGHTLINER GROUP?
Essential Duties and Responsibilities:
The IT Support team maintains the computer networks of our organization, providing technical support and ensuring the whole company runs smoothly.
- Perform related duties as assigned by supervisor
- Respond quickly to computer security issues
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Prioritize and manage many open cases at one time
- Setting up accounts for new users and deal with password issues
- Deleting accounts for terminated employees
- Repairing and replacing equipment as necessary
- Testing new technology
- Maintain compliance with all company policies and procedures
- Project Management
Education and/or Work Experience Requirements:
- Excellent verbal and written communication skills, including ability to effectively communicate w employees
- Excellent computer proficiency (MS Office – Word, Excel and Outlook)
- Experience with industry-related applications, including: VMware, Citrix, Cisco, Microsoft Server, Crowdstrike, Mimecast, Active Directory, Veeam preferred, but not required
- Knowledge of the following software would be helpful: Crystal Reports, SQL, Procede Software, ZOHO CRM, DTNA Dealership products
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- High school diploma or GED required
- Bachelor's degree preferred
- 3 years of IT support experience required
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be able to lift and carry up to 50 lbs
- Must be able to talk, listen and speak clearly on telephone