What are the responsibilities and job description for the SERVICE ADVISOR - Hourly position at FYDA FREIGHTLINER CINCINNATI INC?
Fyda Freightliner is a growing, family-owned full-service truck dealership that has fostered a great working atmosphere since 1954. We care about our employees and want them to succeed so we offer on-the-job training, continuing education and promote from within. We also offer top compensation and great health benefits. Check us out!
Fyda Freightliner is looking for Service Writers in Walton, KY.
Service Writer responsibilities
- Assists service advisors in daily tasks by gathering work order information, extracting engine codes, building estimates, and inspecting trucks for DOT failed items.
- Works with our manufacturers regarding all service support bulletins, notices and programs for our service department ensuring that our technicians are current on all information.
- Maximizing the flow of repair orders within the Service department and effectively working closely with our parts department to insure timely and efficient results
- Excellent people and phone skills, both verbally and written Heavy-Duty truck experience a huge plus!
- Solid computer skills able to maneuver factory sites and Procede experience are ideal but not required.
- Communicate fleet status with dispatch and management and ensures compliance to all requirements
- Maintains records of all preventive and corrective maintenance performed and assures proper data entry.
- Schedules work to be performed based on routine preventive maintenance inspections.
- Procures parts necessary to complete repairs within assigned limits. Conducts employee observations.
- Discusses findings with employees.
- Monitor and analyze all opportunities to cut costs and improve efficiencies Inspects trucks and tools.
- Maintains a safe and productive work environment.
- Follow all safety policies and procedures.
- Lead by example and embrace our Elite Support principles
- Report to the Service Manager regarding progress on issues that are identified, pending or resolved.
- Performs other job-related duties as assigned.
Fyda Freightliner Walton benefits include:
- Superior pay package OEM dealership environment
- All the latest software and computer terminals
- Medical, Dental and Prescription Insurance
- Disability and Life Insurance
- 401k with Employer Match
- Paid Vacation
- Paid Holidays
- Flexible Spending Account
- Paid Uniforms
- Internal Promotion Opportunities
- On the Job Training
- Shift is Monday - Friday 7:00 AM - 4:00 PM (some weekends are possible)
Pay: Based on Experience
Service Writer skills
- Must have a clean background check and have a clean MVR.
- Must pass physical and drug test
- Excellent verbal and written communication skills, including ability to effectively communicate with employees and vendors.
- Complete knowledge of in-house business systems and along with other partner systems.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and maintain composure.
- Ability to work independently and to meet deadlines.
Physical Requirements:
- Ability to safely and successfully perform the essential job functions that are consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Must be able to talk, listen and speak clearly on telephone