Retail Experience Supervisor

JOB REQUIREMENTS: Position Summary The Retail Experience Supervisor is

responsible for delivering and championing exceptional customer

experiences across all retail banking touchpoints. This role combines

the responsibilities of a Universal Banker with leadership duties,

ensuring that every customer interaction is positive, personalized, and

aligned with the bank\'s service standards. The Supervisor leads by

example, supports staff development, and fosters a culture centered on

customer satisfaction, loyalty, and trust. Key Responsibilities 1.

Perform Universal Banker duties while allocating time for supervisory

responsibilities that enhance the customer experience. 2. Serve as the

Primary Resource For Staff Regarding Customer Experience Standards,

operational procedures, and service excellence. 3. Resolve escalated

customer experience issues with professionalism and empathy. 4. Coach

and mentor retail staff to deliver consistent, high-quality customer

interactions and promote a customer-first mindset. 5. Lead training

initiatives focused on enhancing customer engagement, service delivery,

and cross-functional knowledge. 6. Review operational and

service-related reports to identify trends and opportunities for

improvement. 7. Conduct performance evaluations with a focus on customer

experience metrics and service goals. 8. Provide ongoing feedback and

coaching to support staff growth and accountability. 9. Oversee vault

and ATM operations, ensuring accuracy, security, and timely service. 10.

Recommend and implement improvements to streamline operations and

elevate the customer journey. 11. Ensure compliance with all training,

regulatory, and service standards. 12. Embody and promote the Bank\'s

Core Values in all interactions with customers and team members. The job

duties listed are in no way all encompassing. Other duties,

Responsibilities And Qualifications May Be Required And/or Assigned As

necessary. This position requires regulatory compliance. \*\*\*\*\*

OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications High school diploma

or equivalent; additional education or training in leadership or

Customer Experience Is Preferred. Demonstrated Excellence In Customer

service and communication. Strong knowledge of Teller and Universal

Banker operations. Proven leadership skills and the ability to inspire a

customer-focused team. Ability to maintain confidentiality and handle

sensitive information with discretion. Flexibility to work a variable

schedule, including Saturdays. Strong multitasking and organizational

skills. Physical ability to stand for extended periods and manage tasks

involving computers, paperwork, and cash handling. Ability to travel to

other branch locations, as needed Physical Demands Frequent use of

computer and other office equipment Frequent sitting and ability to

stand for extended periods of time Ability to view computer screen,

paperwork and cash \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

www.fvsbank.com/about-us/careers.html