What are the responsibilities and job description for the Account Manager position at Fuze HR Solutions - USA?
One of our clients in the industrial equipment manufacturing space is seeking a Key Account Manager role to oversee their national accounts as well as develop new accounts.
You will develop tailored account strategies, build strong relationships with decision-makers, and identify new opportunities within existing clients. Working closely with engineering, marketing, and service teams, you will oversee projects from concept to delivery, ensuring exceptional customer experience. You will also represent the company at customer sites, trade shows, and industry events to strengthen our presence and showcase our expertise.
Your Main Responsibilities
Sales & Relationship Management
• Build strong, trusted relationships with key accounts to identify and pursue new business opportunities.
• Develop tailored account strategies and sales plans for each client.
• Track opportunities in the CRM and maintain an accurate sales pipeline.
• Conduct regular meetings, presentations, and technical discussions with client decision-makers.
• Provide detailed account reports and forecasts.
Marketing & Industry Engagement
• Represent the company at trade shows, industry events, and customer sites.
• Collaborate with the marketing team on targeted campaigns and promotional activities.
• Adapt communication styles to technical, operational, and executive stakeholders.
Project & Technical Support
• Partner with internal teams to coordinate trials, testing, and project implementations.
• Attend client technical meetings and provide feedback to engineering and product teams.
Reporting & Continuous Improvement
• Monitor KPIs, sales metrics, and market trends to refine account strategies.
• Maintain up-to-date CRM data and prepare full pipeline reports.
Your DNA for the Role
• Experience: Minimum of 10 years in B2B industrial sales, ideally in equipment or technical solutions within the food processing or manufacturing sectors.
• Education: University degree in engineering, science, or business (or equivalent experience)
• Sales Expertise: Proven success managing complex sales cycles from prospecting to negotiation and closing.
• Customer Focus: Consultative, proactive, and focused on building long-term client relationships.
• Technical Aptitude: Comfortable navigating mechanical, electrical, and process-related concepts.
• Communication Skills: Clear, persuasive, and adaptable communicator across diverse audiences and formats.
• Autonomy & Agility: Thrives in a dynamic mix of environments, including office-based work, on-the-road client visits, and trade show participation.
• Drive & Leadership: Energetic self-starter with a go-getter attitude; confident yet humble, with natural influence and leadership presence.
• Languages: Fluent English (spoken/written); French and Spanish are assets.
• Mobility: Frequent travel (50%–70%); valid passport and driver’s license required.
• Physical Capacity: Able to handle equipment and lift up to 50 lbs as needed.
• Digital Proficiency: Skilled in CRM tools such as Salesforce (or equivalent) and the Microsoft Office Suite.
• Organizational Strength: Highly organized, detail-oriented, and results-driven, with the ability to manage multiple priorities.
• Adaptability: Performs well under pressure and maintains professionalism in fast-paced, high-stakes situations.
Your Impact in This Role
At 6 Months
You’ve built a clear understanding of each key account’s structure, decision-making process, and industry challenges. You’re actively engaging with stakeholders, managing opportunities, and supporting strategic initiatives.
At 12 Months
You’re maintaining strong customer relationships, expanding business within your accounts, and executing strategic growth plans. You’ve established yourself as a trusted advisor and a key contributor to revenue growth.
Ready to Make a Difference?
Looking to grow within a company where your ideas matter, your talent is recognized, and your challenges match your ambition?
Join us and actively contribute to growth in a high-potential market.