What are the responsibilities and job description for the Customer Service Representative position at Future Metals LLC?
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
PURPOSE
The Customer Service Representative interacts with customers via phone and email to provide pricing quotes, enter sales orders, and respond to other customer inquiries. Candidates must be an enthusiastic communicator, thoughtful listener and dedicated team player with the desire to grow and succeed.
ESSENTIAL DUTIES AND IMPORTANCE OF JOB RESPONSIBILITIES:
Most critical part of the job responsibilities; requires most of the employee’s time and effort.
- Primary contact for customer service requirements
- Handle sales inquiries, orders and customer communications
- Pricing stock inventory items as well as cut to size parts
- Accurately entering quote/order information into the computer system
- Perform outcalls to develop orders
- Sourcing non-stock (buyout) items to fulfill customer’s requirements
- Communication with customer throughout the order fulfillment process
- Expedite and trace customer orders
- Maintaining positive relationships with established customers
- Communication with management and other employees to facilitate customer satisfaction and further sales
- Aware of sourcing alternatives – mill lead times in the purchasing of stock and non-stock items
WORK EXPERIENCE / EDUCATION REQUIREMENTS:
- College degree preferred; or one to two years of related sales experience and/or training; or equivalent combination of education and experience
COMPETENCIES
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities;
- Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Quality Management - Looks for ways to improve and promote quality
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
- Computer Skills including MS Word, Excel, and Internet Explorer.
PHYSICAL REQUIREMENTS:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Light Work – Exerting up to 20 pounds of force occasionally
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.