Growth Agency COO & Lifecycle Lead

Growth Agency COO & Lifecycle Lead

Remote | Fractional to Full Time

About Future Digital

We're a growth marketing partner for venture-backed consumer health, women's health, and family brands. We run two disciplines deep — paid media and lifecycle/retention — as an embedded extension of our clients' teams. We're AI-enabled and human-led, with intentionally low client-to-strategist ratios.

We're at the stage where the business itself needs an owner — someone to build the systems that run the agency: how we hire and onboard, how we bring clients on and deliver for them, and how AI gets woven into all of it.

The Role

We're hiring a fractional COO who also runs lifecycle — a second-in-command who owns how Future Digital runs, and personally carries a focused lifecycle book while doing it.

This is a player-coach role. One half is building and running the company: the systems, the financial health, the hiring and onboarding, and the delivery rhythm that lets a lean senior team do the work of a much bigger one.

The other half is hands-on lifecycle work — you're the lead on a group of accounts, directing the team on execution and owning performance. It suits someone energized by both the building and the craft, who wants real ownership. Builder and operator first. Hands-on lifecycle lead alongside it. Both, held by someone senior enough to carry them.

What You'll Own

• The operating engine of the agency. Capacity planning, client onboarding, reporting cadences, project/PM systems, and the operating rhythm that lets a senior team deliver consistently across both media and lifecycle.

• Building and growing the team. You co-own how we hire, onboard, and grow our people — and you help shape a culture where heart and real human connection don't get lost as we scale.

• A hands-on lifecycle book. You're the lead on a focused set of lifecycle accounts (Klaviyo) — owning the strategy, on the calls, accountable for retention and outcomes — with contractors supporting execution under you. This is real client work, not oversight from a distance.

• Delivery that ships and lands. You keep the work on track — scope, timelines, quality, and the people executing — so clients feel taken care of. This is project-management muscle as much as marketing muscle, and you build the delivery system so it holds as the book grows.

• Systems that make future revenue repeatable. You strengthen the core functions of the business — ops, hiring, finance, delivery, and the systems behind sales and support — and build the operating systems that make our next stage of revenue predictable rather than improvised.

• AI woven into the work. You actively integrate AI into both operations and lifecycle — reporting, QA, segmentation, content drafting, workflow automation — as the leverage that lets a lean senior team punch far above its size. You help grow the agency's AI muscle across the board, from internal workflows to newer growth surfaces, and you set the standard for what "AI-enabled, human-led" looks like day to day.

You Are

• Experienced in consumer lifecycle/retention, fluent in growth, ops-minded throughout. You've run lifecycle/retention programs for consumer brands hands-on — DTC, health, wellness, or family brands — that's your home discipline and the depth we're counting on. You understand paid media well enough to plan its capacity, judge its quality, and run reporting and cadence around it, but you don't need to be the one in the ad account. And you've built or significantly improved operating systems — onboarding, capacity planning, reporting, QBRs. That combination is non-negotiable.

• An owner, not an operator-within-systems. You take real ownership of how a business runs — refining, tightening, and improving rather than just executing inside what someone else built. We have a foundation; you make it better and keep it running.

• Ops-first by temperament. You guard systems time. Client chaos is something you manage and contain, not something you let quietly consume your week.

• A trusted client lead and a strong project manager. Clients believe their account is genuinely handled when it's yours. You keep delivery on track — scope, timelines, quality, and the people doing the work — without things slipping through the cracks. You're hands-on with the strategy and direct contractors on the execution.

• Genuinely good with people. Founders and marketing leads trust you. You communicate clearly, hold relationships steady when things get bumpy, and you build the kind of team culture where good people want to stay.

• An active AI integrator. You don't just "use AI" — you've built it into how you actually work, with specific examples of tools and workflows where it saved real time or raised quality, and a clear-eyed view of where it doesn't help. You treat AI as leverage, not novelty.

• Looking for a home. You want depth and longevity with a high-quality team — not a title to collect on the way to somewhere else.

• Comfortable with a fractional engagement to start. This begins fractional, with room to grow into full-time for the right fit. 

Agency or growth-startup operations experience is a strong plus.

How To Apply (required to be considered)

Email support@scalewithfuture.com with subject "Growth Agency COO — [Your Name]" and include:

• Your experience with consumer acquisition and lifecycle marketing
• Your experience across health and wellness verticals
• What's driving you to look for a new role right now
• Part-time or full-time
• Expected salary and/or contractor compensation