What are the responsibilities and job description for the Operations / Administration / Executive Management position at FUTURE ALKALINE WATER CORP?
Required / Bilingual ENGLISH- SPANICH
Reports To:
Reports To:
Owner / Board of Directors / Executive Leadership
Position Type:
Full-time – Executive Level
Job Objective
The General Manager is responsible for leading, coordinating, and overseeing all company operations, ensuring sustainable business growth in the sales and installation of water treatment systems and home remodeling services. This role is focused on driving profitability, operational efficiency, service quality, and achievement of strategic business goals.
Key Responsibilities
Operational Leadership
- Oversee all company departments, including sales, operations, installation, administration, and customer service.
- Establish, implement, and monitor operational and business performance goals.
- Optimize internal processes to improve efficiency, productivity, and profitability.
- Ensure successful execution of water treatment installation and home remodeling projects.
Sales & Business Development
- Develop and implement sales strategies for water treatment systems and remodeling services.
- Analyze sales performance and identify growth opportunities.
- Drive customer acquisition and retention initiatives.
- Supervise sales teams and ensure achievement of targets.
Project Management
- Oversee all installation and remodeling projects from start to completion.
- Ensure projects are delivered on time, within scope, and within budget.
- Coordinate with technicians, installers, and contractors to ensure quality execution.
Financial & Administrative Oversight
- Review financial reports, budgets, and operational costs.
- Monitor profitability and ensure cost efficiency.
- Approve operational expenses and strategic purchases.
- Collaborate with accounting and finance teams to maintain financial control.
Human Resources & Team Leadership
- Lead and manage multidisciplinary teams.
- Oversee hiring, training, and performance evaluation processes.
- Foster a productive, professional, and results-driven work environment.
Customer Service Excellence
- Ensure high levels of customer satisfaction.
- Handle escalated customer issues and provide effective resolutions.
- Implement improvements to enhance overall customer experience.
Requirements
Education
- Bachelor’s degree in Business Administration, Engineering, Management, or related field.
- MBA or advanced management studies preferred.
Experience
- 5–10 years of experience in managerial or executive leadership roles.
- Experience in sales, construction, remodeling, or technical service industries preferred.
- Proven experience managing teams and business operations.
Technical Skills
- Strong knowledge of operations and project management.
- Financial analysis and budgeting skills.
- Sales strategy development and execution.
- Experience with CRM and business management software.
- Microsoft Office (advanced level).
- Knowledge of installation or construction processes is a plus.
Soft Skills
- Strong leadership and decision-making abilities.
- Strategic and business-oriented mindset.
- Excellent communication and negotiation skills.
- Problem-solving and conflict resolution.
- Strong organizational and planning skills.
- Results-driven and performance-focused.
- Ability to work under pressure.
Key Performance Indicators (KPIs)
- Sales growth (monthly and yearly).
- Project profitability.
- On-time project completion rate.
- Customer satisfaction scores.
- Operational efficiency improvements.
- Cost reduction and financial performance.
Ideal Candidate Profile
We are seeking a strong leader with a clear business vision, excellent execution skills, and a results-driven mindset. The ideal candidate will be capable of leading teams, improving operations, and driving growth in the water treatment and home remodeling industry.