What are the responsibilities and job description for the Customer Engagement Specialist position at Fustini's?
Job Summary
We are looking for a part-time Customer Engagement Specialist to join our specialty oil and vinegar store and tasting room. This role is perfect for someone who enjoys working in a fun, relaxed environment and loves connecting with people over great food.
As part of our team, you will create a welcoming and engaging experience by offering samples, guiding customers through our selection of premium oils, vinegars, and gourmet products, and sharing simple pairing ideas and uses. You’ll help customers discover new flavors while providing friendly, attentive service.
Basic responsibilities include assisting with purchases, maintaining a clean and inviting sales floor, restocking products, and supporting day-to-day store operations. The ideal candidate is outgoing, reliable, and enjoys being part of a positive, team-oriented atmosphere.
If you’re passionate about customer service and enjoy creating memorable experiences in a laid-back retail setting, we’d love to hear from you!
Responsibilities
- Customer Service & Expert Selling: Engage with customers in a friendly and professional manner, providing exceptional customer service and addressing any inquiries or concerns. Meet or exceed sales goals and targets laid out Quarterly.
- Merchandising & Inventory Control: Maintain visually appealing and organized sales floor. Restock shelves and displays using FIFO. Inspect products for quality and check dates. Assist in receiving deliveries.
- Food Safety, Sanitation and Operations: Maintain all requirements for safety compliance, equipment operation, cash handling, and general store maintenance
- Sampling Preparedness: Ensure proper health & hygiene, refill samples and Fusti’s as necessary, and follow safe sampling protocol.
- Qualifications: Stay up-to-date on product knowledge and industry trends. Express interest in food trends, artisanal products and culinary techniques
Skills
- Extensive Product Knowledge: In-depth understanding of artisan products, ingredients, origins, and flavor profiles to provide expert recommendations.
- Consultative Selling & Customer Service: Ability to understand customer needs, offer samples, explain complex items, and build rapport, fostering high-quality customer experiences.
- Active Listening & Communication: Clearly articulating product information and listening to customer preferences to guide them to the right purchase.
- Food Safety and Handling: Knowledge of sanitation, food safety standards, and proper storage (e.g., proper cheese handling, shelf life management).
- Inventory & Store Maintenance: Managing stock, restocking shelves, managing inventory, and maintaining a clean, appealing, and organized sales floor.
- Point-of-Sale (POS) Operation: Proficiency in handling transactions, processing payments, and using inventory software.
- Passion for Food: A genuine interest in culinary, gourmet, or artisanal foods that allows for authentic engagement with customers.
- Multitasking & Time Management: Juggling customer service with tasks like restocking, cleaning, or preparing samples during busy hours.
- Problem-Solving: Handling customer inquiries, complaints, or product returns gracefully to maintain satisfaction.
- Adaptability: Being flexible to learn new products, take on different shifts, and assist with various store tasks as needed.
Pay: From $16.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Paid training
- Volunteer time off
Work Location: In person
Salary : $16