General Manager

FusionSite Services is looking for an ambitious and experienced leader in the transportation and waste management industry to join our rapidly growing organization! The General Manager/Market Leader, will direct, and supervise the team and operations, ensuring delivery of quality customer service and achievement of sales/productivity goals.

Duties/Responsibilities:

• Responsible for overall P&L of assigned location/business unit.
• Collaborates with others to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Measures productivity by analyzing customer feedback, performance data, financial data, and activity reports.
• Monitors any construction or renovation projects to ensure plan requirements and applicable health, safety, and legal standards are met.
• Determine pricing, timing, and number of sales promotions, and products to be sold in partnership with others.
• Reviews and approves unit’s operation manual, practices, and policies.
• Oversees the inventory, including final purchases, shipping, and receiving functions.
• Determines labor needs to meet operations goals.
• Reviews and approves budget and expenditures for business unit.
• Conducts regular staff communications to ensure that goals and objectives are clearly communicated with unit team; provides guidance and leadership to enable team members to meet these goals and objectives.
• Coordinates with other support departments such as human resources, finance, operations, and risk to ensure successful and safe operations.
• Prepares, negotiates, analyzes, and reviews contracts for equipment, supplies, materials, services, and products.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill, and oversees major events as needed.
• Performs other related duties as required.

Supervisory Responsibilities:

• Leads a team of approximately 80 multi-discipline team members including transportation, facility management, maintenance, sales and support service functions across a multi-site organization.
• Hires and ensures new team members are appropriately trained.
• Reviews / oversees the schedules, training, and work of staff ensuring safety & deliverables are met.
• Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment, as appropriate.
• Handles discipline and termination of employees, as needed and in accordance with company policy.

Skills/Abilities:

• Excellent leadership and managerial skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of operations and service management.
• Ability to interpret financial data to set operations & sales goals.
• Bilingual proficiency, reading and writing, in English and Spanish, preferred.

Education and Experience:

• 8 years of general manager experience required.
• 5 years of people management required.
• Demonstrated financial management experience.